Taylor Conway
Atherton,Australia
Summary
I am currently employed as a Senior Customer Advisor within the Atherton branch of Bendigo and Adelaide bank. My time within this company and in the banking industry, has provided me with invaluable experiences to extend my knowledge and further understand the financial aspect of a client's requirements and needs.
I am interested in the role as Personal Banker within the Smithfield Branch to help further my capabilities and challenge myself professionally.
I believe I will be best suited to this role as I take great pride in being professional, trustworthy and competent, as well as possessing excellent organizational skills. I am extremely self motivated and have great attention to detail, which allows me to work effectively with a solutions-based approach.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Advisor
Bendigo and Adelaide Bank
Atherton, QLD
04.2021 - Current
- Provided high level customer service to clients, resolving their queries and complaints in a timely manner. Including liaising with other departments to assist with any of these issues.
- Maintained detailed records of customer interactions and transactions.
- Identified customer needs and recommended appropriate solutions.
- Completed daily BOTL and manager duties to maintain branch risk and compliance.
- Undertaking additional responsibility to assist with training and supporting staff as their regional CX LEAD team member.
- Trained new staff members on company policies, procedures, and best practices related to customer service.
- Ensured compliance with all relevant regulations pertaining to client relations.
- Met performance goals to support long-term company growth.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone, email and in person to provide information about products or services.
- Collected deposits, payments, transactions, and arranged for periodic payments.
Senior Property Manager
First National Real Estate Atherton
Atherton, QLD
04.2019 - 04.2021
- Oversaw daily duties of property management team of four
- Created and delivered daily notices regarding late rental payments
- Conducted entry and exit inspections and maintained detailed records
- Carried out evictions in accordance with the law
- Responded to tenant complaints, followed up and communicated with the landlords regarding
- Processed tenant applications accordingly and scheduled viewings for pre-qualifying tenants and provide general information about management policies
- Received and deposited rent payments on a daily basis, processed maintenance invoices
- Established prospecting strategies in order to reach more potential clients properties to ensure the growth of the current rent roll
- Oversaw property compliance with local and federal laws regarding rental properties
- Nurtured relationships with third-party vendors to acquire affordable property maintenance services
- Posted property advertisements and rental specials across online sites to generate leads
- Sent timely notifications to tenants concerning late payments, maintenance plans and pest control schedule
- Resolved current tenant issues to establish trust and uphold standards set by property owners
- Conducted 3-4 monthly inspections of property to assess tenant upkeep and document changes in condition for possible repairs and charges
- Resolved legal issues and neighbourhood disputes with help of strong communication skills, policy expertise, and knowledge of local laws
- Liaised with property sales agents, appointed solicitors regarding contracted sales of properties
Senior Property Manager
Ray White Rural Atherton
Atherton, QLD
02.2015 - 04.2019
- Oversaw daily duties of property management team of three
- Created and delivered daily notices regarding late rental payments
- Conducted entry and exit inspections and maintained detailed records
- Carried out evictions in accordance with the law
- Responded to tenant complaints, followed up and communicated with the landlords regarding
- Processed tenant applications accordingly and scheduled viewings for pre-qualifying tenants and provide general information about management policies
- Received and deposited rent payments on a daily basis, processed maintenance invoices
- Established prospecting strategies in order to reach more potential clients properties to ensure the growth of the current rent roll Oversaw property compliance with local and federal laws regarding rental properties
- Nurtured relationships with third-party vendors to acquire affordable property maintenance services
- Posted property advertisements and rental specials across online sites to generate leads
- Sent timely notifications to tenants concerning late payments, maintenance plans and pest control schedule
- Resolved current tenant issues to establish trust and uphold standards set by property owners
- Conducted 3-4 monthly inspections of property to assess tenant upkeep and document changes in condition for possible repairs and charges
- Resolved legal issues and neighbourhood disputes with help of strong communication skills, policy expertise, and knowledge of local laws
- Liaised with property sales agents, appointed solicitors regarding contracted sales of properties
Management Assistant
Roc's Stockfeed Atherton
Atherton, QLD
02.2011 - 02.2015
- Prepared weekly logs of business activity
- Oversaw training of new hires in the office
- Organized and managed customer invoices
- First point of contact for phone and face to face clients/customers
- Inventoried office supplies and managed ordering of new supplies when required
- Handled customer questions and complaints with professional courtesy
- Created and organized training materials for various office positions Composed, sent, received, and distributed correspondence through letters and emails
- Assisted with tax preparation for the company every year
- Assisted in shop front presentation and display
Education
High School Diploma -
Hamilton Girls' High School
Hamilton, North Island, New Zealand12.2007
Skills
- Honest, reliable and trustworthy
- Competent in communication
- Time management skills
- Adaptability
- Highly organised
- Self-motivated
- Capable of working autonomously or in a group setting
- Provide excellent customer service
- Ability to work under pressure
Timeline
Senior Customer Service Advisor
Bendigo and Adelaide Bank
04.2021 - Current
Senior Property Manager
First National Real Estate Atherton
04.2019 - 04.2021
Senior Property Manager
Ray White Rural Atherton
02.2015 - 04.2019
Management Assistant
Roc's Stockfeed Atherton
02.2011 - 02.2015
High School Diploma -
Hamilton Girls' High School
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