River Farac
Brunswick East,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Assistant Warehouse Supervisor
Beaumont Tiles
ASCOTVALE, VIC
03.2023 - Current
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Ensured appropriate staffing levels to meet production demands.
- Developed and implemented safety policies and procedures for the warehouse team.
- Coordinated with transportation companies for timely delivery of goods.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
Customer Service Representative
Beaumont Tiles
TUGGERAH/ERINA, NSW
01.2020 - 11.2023
- Maintained accurate inventory records by tracking and logging incoming and outgoing shipments.
- Utilized RF scanners for order picking activities within the warehouse environment.
- Stacked boxes onto pallets according to company guidelines in preparation for shipment or storage purposes.
- Loaded delivery vehicles with products for distribution to customers.
- Provided customer service regarding orders received or shipped out.
- Inspected incoming shipments for damages or discrepancies; reported any issues found immediately to supervisor.
- Built sustainable relationships with customers through open communication.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Followed up on customer inquiries not immediately resolved.
- Maintained an understanding of competitive landscape in order to effectively respond to changing market dynamics.
MANAGER
CORNISH ARMS ROOFTOP BAR
02.2017 - 12.2019
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Shift Supervisor
The Cornish Arms
10.2013 - 02.2017
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Customer Service and People Management.
- Rostering, staffing and scheduling
- Increased revenue by promoting additional products and assisting with beverage menu.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Bartender
B East Bar
Brunswick , VIC
08.2013 - 06.2014
- Greeted customers and provided excellent customer service.
- Managed reservations for guests who wished to dine at the restaurant.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
Meat Packer
Green Mountain Meat
07.2012 - 08.2013
- Identified product defects by visually inspecting each piece before packaging it.
- Followed all safety protocols while operating machinery such as grinders and slicers.
- Maintained cleanliness of work areas including floors, walls, equipment and tools.
- Performed daily maintenance checks on equipment to ensure proper operation.
Customer Service Representative
Domino's Pizza
BYRON BAY, VIC
01.2011 - 10.2012
- Took orders accurately and communicated them to the kitchen staff promptly.
- Operated cash registers accurately and efficiently during peak hours of business.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
LF FORKLIFT LICENSE -
SAFE WORK AUSTRALIA
01-2020
Construction Induction Training Card (white Card) -
SAFE WORK AUSTRALIA
VICTORIA01-2019
Higher School Certificate -
Byron Bay High School
BYRON BAY11-2011
Skills
- Stock control
- Shipping and receiving
- Loading and unloading
- Pallet jack operation
- Scheduling and planning
- Warehouse safety
- In-store support
- Adaptive team player
- Positive and professional
- Sales expertise
- Customer service
Timeline
Assistant Warehouse Supervisor
Beaumont Tiles
03.2023 - Current
Customer Service Representative
Beaumont Tiles
01.2020 - 11.2023
MANAGER
CORNISH ARMS ROOFTOP BAR
02.2017 - 12.2019
Shift Supervisor
The Cornish Arms
10.2013 - 02.2017
Bartender
B East Bar
08.2013 - 06.2014
Meat Packer
Green Mountain Meat
07.2012 - 08.2013
Customer Service Representative
Domino's Pizza
01.2011 - 10.2012
LF FORKLIFT LICENSE -
SAFE WORK AUSTRALIA
Construction Induction Training Card (white Card) -
SAFE WORK AUSTRALIA
Higher School Certificate -
Byron Bay High School
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