Taylor Antal
Rosehill,NSW
Summary
I am a highly motivated, reliable and efficient worker offering 8 years of management experience. I am exceptional with customer experience and have an eye for every detail. Consistently meeting targets and taking on new challenges. I have gained a lot of experience in different areas of customer service through my different roles and areas which allows me to work under pressure and manage difficult situations while always providing the most efficient service to my customers and team.
Overview
10
10
years of professional experience
Work History
Store Manager
Bras n Things
Rouse Hill, NSW
11.2021 - Current
- Managed daily banking activities such as deposits and withdrawals.
- Prepared rosters and completed timesheets.
- Engaged in strategic KPI analysis to reach desired store outcomes.
- Bra Fit trained a team of nine in-store at Rouse Hill.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and supervised new employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Barista
Cheifs
Dural, NSW
02.2022 - 06.2022
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Sliced fruits, vegetables and meats for use in food service.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Head Barista
Qube Cafe
Castle Towers, NSW
07.2021 - 01.2022
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Managed cash register and processed transactions with accuracy and integrity.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
Store Manager
Spears Cafe
Richmond, NSW
03.2020 - 07.2021
- Updated POS system with new products and promotional offers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Updated and maintained store signage and displays.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared staff work schedules and assigned team members to specific duties.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
Manager
McDonalds
Blaxland , NSW
04.2016 - 12.2019
- Increased customer satisfaction by closely monitoring team performance and assuring all procedures are being followed and maintained
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demands
- Monitoring product quality and presentation
- Achieved or exceeded financial goals on regular basis by monitoring expenses, shifts, raw waste, paper product waste and monitoring kitchen so orders are being followed accordingly
- Supervised 15-20 employees in 2 different high volume resturants
- Completed Certficate 3 in Managment through Mcdonalds Hamburger University (October 2015-April 2016)
- Became manager April 2016
Waitress
La Bellos
Faulconbridge , NSW
03.2015 - 02.2016
- Cleaned and coordinated indoor and outdoor dining spaces, wiping tables, cleaning windows, and replenishing supplies.
- Kept service areas clean and stocked during service hours to increase efficiency while serving tables.
- Handled registers, drinks, and orders through a busy weekend period.
- Managed 15 to 25 customers during each dinner service.
Education
High School Certificate -
Springwood High School
Springwood, NSW9 2015
Fire Training/ Saftey Course -
Hamburger University
Thornleigh, NSW7 2019
Barista Academy -
Hamburger University
Thornleigh, NSW2016
Certificate 3 Managment -
Hamburger University
Thornleigh, NSW2016
Certificate 3 in Beauty Therapy
Katooma TAFE NSW
Katoomba NSW2015
First Aid Course -
Work Force
Penrith, NSW1 2018
Skills
- Works effectively under pressure in high-volume areas
- Excellent customer service skills, and communication
- Ability to resolve and handle customer complaints and feedback
- Leaving every shift clean and organized
- Cash handling and security of large amounts of cash in high-volume stores
- Time management
- Staff training and development
- Cross-functional team management
Refrences
Anna Relyea - Bras N Things Area Manager - 0451107351
Leah Barwick - Bras N Things Cluster Manager - 0422965785
Timeline
Barista
Cheifs
02.2022 - 06.2022
Store Manager
Bras n Things
11.2021 - Current
Head Barista
Qube Cafe
07.2021 - 01.2022
Store Manager
Spears Cafe
03.2020 - 07.2021
Manager
McDonalds
04.2016 - 12.2019
Waitress
La Bellos
03.2015 - 02.2016
High School Certificate -
Springwood High School
Fire Training/ Saftey Course -
Hamburger University
Barista Academy -
Hamburger University
Certificate 3 Managment -
Hamburger University
Certificate 3 in Beauty Therapy
Katooma TAFE NSW
First Aid Course -
Work Force
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