Taylor Budd
Dora Creek
Summary
Communicative 2IC Manager offering comprehensive experience providing administrative and operational support to managers. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals and planning and implementing various strategies to boost productivity. Strong team leader possessing mature decision-making abilities and outstanding time management skills. I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
2IC Manager
TeamKids
01.2025 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Optimised inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Managed budgets effectively by optimising resource allocation, reducing costs, and ensuring optimal financial health.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Senior Agent
St George Bank
07.2024 - 12.2024
- Implemented client feedback systems to assess satisfaction levels and make necessary improvements.
- Handling personal banking information including TFN
- Implemented process improvements in areas that were underperforming.
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Managed high-profile accounts for enhanced customer retention and loyalty.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
- Meeting KPIS
Tutor
Hunter Mobile Tutoring
03.2023 - 07.2024
- Supported students with helpful study habits and exam strategies.
- Primary and Secondary School
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilising personalised teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Enhanced students understanding of subject matter by incorporating real-world examples into lessons.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Organised reward systems to encourage learning
- Improved literacy rates among students through innovative reading and comprehension strategies.
- Developed methods to motivate and engage students in learning.
- Issued reports updating students, parents and teachers on student progress.
Bartender and Waitstaff
NINETEEN
06.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favourite drinks.
- Making coffee's and latte art
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
Barista and Waitstaff
Castle Hill RSL Club
01.2023 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalised, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Front of House Employee
McDonald's Restaurant
06.2019 - 12.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Bachelor of Science/ Psychological Sciences - Science Education
University of Newcastle
Newcastle, NSW11-2027
Skills
- Team leadership
- Staff development
- Strategic planning
- Risk management
- Effective Communication
- Confident in Rosters and Schedules
- Staff training
- Performance evaluations
- Community engagement
- Staff motivation
- Budget allocation
Certification
*RSA (Responsible Service of Alcohol)
*WWCC (Working With Children Check)
*First Aid + CPR (HLTAID009-HLTAID012)
*Food Handling Certificate
*Protecting Children Certificate
Timeline
2IC Manager
TeamKids
01.2025 - Current
Senior Agent
St George Bank
07.2024 - 12.2024
Bartender and Waitstaff
NINETEEN
06.2023 - 01.2024
Tutor
Hunter Mobile Tutoring
03.2023 - 07.2024
Barista and Waitstaff
Castle Hill RSL Club
01.2023 - 07.2023
Front of House Employee
McDonald's Restaurant
06.2019 - 12.2021
Bachelor of Science/ Psychological Sciences - Science Education
University of Newcastle
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