TAYLOR CARSON
Ripley
Summary
I am a hardworking and passionate individual, driven by a strong internal motivation to excel in any endeavour I undertake. Trustworthiness is a core value, and I pride myself on being a reliable and dependable team member. My versatility allows me to adapt quickly to new challenges and contribute effectively in diverse situations. Furthermore, I possess exceptional interpersonal skills, enabling me to build strong relationships and collaborate effectively with colleagues and clients alike. I am a lifelong learner, always eager to embrace new knowledge and adapt to evolving environments. My career has exposed me to a variety of roles, equipping me with valuable communication skills, sharp time management abilities, and the capacity to thrive in fast-paced, demanding settings.
Overview
7
7
years of professional experience
Work History
Lending Officer
CITY FINANCE
11.2024 - Current
- Analysing bank statements and pre-qualifying applicants
- Enquire and liase with clients to gather required information
- Evaluate all applications accurately and fairly ensuring meeting the minimum lending criteria are met for pre-approval
- Building relationships with existing clients and new clients
- Attach documentation to loan applications
- Collections for overdue loans with an early intervention
- Maintaining Client confidentiality
- Record keeping notes on clients files
- Handle client complaints
- Streamlined the loan application process for smoother customer experiences and quicker turnaround times.
- Conducted thorough financial analyses to identify potential risks and opportunities within clients'' portfolios, optimizing their lending experience.
- Reviewed loan documentation for accuracy and completeness, reducing processing errors and expediting approvals.
Collections Officer / Customer Service Officer
Automotive Financial Services
03.2024 - 11.2024
- Collections
- Evaluate options and resolve customer payment issues
- Recommend the preferred course of actioning to resolve arrears problem
- Contain the risk of potential bad debt / write-offs
- Maintain accurate and up-to-date records of all account actioning
- Adherence to Policy & Procedure and relative Legislative Acts
- Determine the customer’s ability to rectify the problem
- Negotiate a timely and effective outcome
- Proactive management of Account Roll-over numbers
- Prepare rewrites, rehabilitation variations where required by supervisor
- Recommend commercial agent action and issue such instructions
- Recommend loss write-off action
- Compile month end reports of ‘owned accounts
- Respond promptly to customer enquiries
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Proactively deal directly with customers either by telephone or electronically managing both inbound and outbound communications
- Record Keeping
- Keep records of customer interactions and transactions
- Record details of enquiries, comments and complaints
- Record details of actions taken
- Ensure notes are accurate and without bias, taking care with data entry in order to maintain accuracy of notes
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified and reviewed customer account information.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
Youth Practitioner
FAMILY CENTERED SUPPORT SERVICES
09.2022 - 03.2024
- Safely support behaviours using Therapeutic Crisis Intervention (TCI)
- Support young people by being hands on & teaching Lifeskills, ie
- Cooking, cleaning, making and attending appointments, budgeting, personal hygiene, schooling and homework
- Support young people reaching Independence and moving on for Transitioning out
- Assess and promote Young people’s development
- Rotating roster and doing 4 sleepovers per fortnight minimum
- Cultural safety awareness
- Attend Stake Holder meetings
- Understanding Trauma informed care
- Attend Family contact including supervised contact
- Develop support plans including positive behaviour support plans and progress reports
- Liase and report to Stakeholders to provide information, assist with plans and ensure outcomes
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
Financial Pawnbroker & Retailer
CASH CONVERTERS
06.2021 - 09.2022
- Assessing/ Negotiating items customers bring in to sell or loan including explaining contracts / legal responsibilities/ Privacy policy/ Organising seized goods
- Opening/Closing - Filing away buys/loan contracts
- Handling Cash lump sums/ Handling expensive to high end Jewellery
- Assessing/Testing/weighing Jewellery
- Exceedingly high conflict resolution
- Handling expensive Jewellery
- Loan pulls – Pricing stock according to Market/retail value
- Jewellery Assistant- Sales, buffing, polishing, pricing, sizing, scrapping jewellery, uploading to Webshop
- Retail Assistant- stocktake, mark-downs, sales, POS, product research
- Demonstrations of Tools, Tech products, Computers, Phones, Kitchen appliances etc
- Organising repairs, Deliveries
- Collecting the stores banking for the day/week
- Personal Finance
- The stores First Aid Officer and Fire Warden
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Customer Contact Officer
Serco Citizen Services PTY LTD
08.2020 - 06.2021
- Company Overview: Contracted under the Australian Taxation Office
- Administrative responsibilities including inbound customer correspondence as well as generating outbound customer correspondence
- Administrative Database management
- Take ownership of customer enquiries and follow through to resolution (end-to-end)
- This includes logging all customer incidents accurately, clearly, and completely in the required systems
- Identify when an escalation is required and follow the agreed process.- Liase with other departments, both internal and external to Serco
- Proactively keep up to date with Serco and ATO products, business processes and troubleshooting procedures
- Maintain the confidentiality, security, privacy, and integrity of operations in accordance with the ATO
- Experience with Computer Software Siebel, Viper, Ram, SMART, Excel, Word
- Computer/Phone Professionalism and Manner.- KPIS/Targets/KRAs
- Contracted under the Australian Taxation Office
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Club All Rounder
Caloundra RSL Club
06.2019 - 08.2020
- Reception Duties
- Opening Closing Club
- Greeting Guests and Members
- Opening/Closing Main Bar, Ruby Bar and Sub Branch Bar working in a very extreme fast paced environment, managing bar when alone, Keeping the upkeep and constantly cleanliness of the Bar, Beer knowledge, Wine Knowledge, Cocktail Knowledge, Constantly checking fridge stock, Cleaning Glasses and Producing more glasses for each bar, Working Functions in Bar and Keeping Bar Tabs
- Barista in Cafe,- Ish Cafe, Viva Restaurant, carrying 3+ Plates, Cleaning restaurants, Knowledge of Foods for Customers
- Multitasking and juggling Different areas of the Club
- Helping Team members if they need help
Legal Assistant
See Well Law
01.2019 - 06.2019
- Accounts
- Administrative Duties
- Reception duties
- Legal Correspondence
- Client and Australian Court confidentiality
- Liaising with Clients, Lawyers, Barristers, Judges, Australian Police Force, Australian Court
Retail Assistant
Cotton On Group
03.2018 - 02.2019
- Receiving unpacking and restoring stock
- Stock Taking
- Customer services
- Cleaning and upkeep of store
- Strong attention to detail
- Welcoming and greeting Customers
- POS
- Being able to go in between stores
Education
Diploma Child Youth And Family Intervention -
TAFE
QLD01-2025
High School Diploma -
Varsity College
01-2014
Skills
- Documentation review
- Goal oriented
- Customer support
- Customer assistance
- Strong negotiation skills
- Customer focus
- Effective communicator
- Patience and empathy
- Credit analysis
- Call center experience
Timeline
Lending Officer
CITY FINANCE
11.2024 - Current
Collections Officer / Customer Service Officer
Automotive Financial Services
03.2024 - 11.2024
Youth Practitioner
FAMILY CENTERED SUPPORT SERVICES
09.2022 - 03.2024
Financial Pawnbroker & Retailer
CASH CONVERTERS
06.2021 - 09.2022
Customer Contact Officer
Serco Citizen Services PTY LTD
08.2020 - 06.2021
Club All Rounder
Caloundra RSL Club
06.2019 - 08.2020
Legal Assistant
See Well Law
01.2019 - 06.2019
Retail Assistant
Cotton On Group
03.2018 - 02.2019
Diploma Child Youth And Family Intervention -
TAFE
High School Diploma -
Varsity College
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