Taylor Cook
Modbury North,SA
Summary
Dynamic and engaging professional with a proven track record in food service and event management, notably at Timezone. Excelled in guest service and entertainment coordination, enhancing customer satisfaction and safety. Skilled in customer service and entertainment, demonstrating strong leadership and resourceful thinking. Achieved significant improvements in event execution and team collaboration.
Overview
3
3
years of professional experience
Work History
Party Host
Timezone
Modbury North, SA
12.2024 - Current
- Monitored patrons and equipment during bowling and Lazer tag and aracade games to prevent accidents.
- Resolved conflicts between guests or between staff members during events if necessary.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Collected feedback from guests regarding their experience at the event.
- Greeted guests and provided them with party information.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Monitored noise levels throughout the party and adjusted volume as needed.
- Responsible for ensuring all safety regulations were adhered to while hosting parties.
BOH & FOH Team Member
Sfera's Park Suites & Convention Centre
Modbury North, SA
03.2024 - Current
- Transferred supplies and equipment between storage and work areas by observing safe lifting standards.
- Set up function rooms prior to functions, including tables, chairs, table settings, waitress stations, and bars.
- Partake in functions as a waitress, serving food, cleaning up plates, and putting away glassware.
- Circulation work during events.
- Work the café shift, serve customers menus, and ring up their orders, including processing payments.
- Serving non-alcoholic beverages to the customers.
- I helped in closing shifts for the building.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
Junior Waiter
The Gully Public House & Garden
Modbury North, SA
08.2023 - 12.2023
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation. Responded to ad hoc cleaning duties at end of shift.
- Set up, side stations with condiments, napkins, utensils. as needed.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Customer Service Food Attendant
Mellors Gourmet Meats
Modbury North, SA
11.2021 - 07.2023
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Restocked products and extra items such as bags, clothes, knives.
- Provided good customer service
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained order and cleanliness of work areas to conform with health codes.
- End of shift, closing the shop up and performing nightly cleaning.
- end of week deep cleaning procedures.
- demonstrated food processing procedures.
Education
High School Graduate -
The Heights School
Modbury, SA11-2024
Certificate II in Food Processing - Food Processing
Independent Institue of Food Processing
Adelaide, SA12-2023
Skills
- Food service techniques
- Strong leadership
- Guest/Customer service
- Resourceful thinking and Creative [problem solving
- First aid training and CPR trained
- Effective multitasking
- Entertainment coordination
- Engaging personality
- Teamwork and collaboration
- Event preparation
- POS trained and excellent cash handling
Accomplishments
- Rotary Community Service Award for Gulfview Primary School, 2019.
- Rotary Community Service Award for The Heights School, 2024.
- Rotary Community Service, Student of the Year Award, Rotary Club, 2024.
Affiliations
- House Sitting for family and freinds.
- Baby Sitting for family and freinds.
- Nail Design Technichan is something i do in my free time.
- i love binge movies and tv shows
- Love to Travel South Australia and partake in true outback camping.
Timeline
Party Host
Timezone
12.2024 - Current
BOH & FOH Team Member
Sfera's Park Suites & Convention Centre
03.2024 - Current
Junior Waiter
The Gully Public House & Garden
08.2023 - 12.2023
Customer Service Food Attendant
Mellors Gourmet Meats
11.2021 - 07.2023
High School Graduate -
The Heights School
Certificate II in Food Processing - Food Processing
Independent Institue of Food Processing
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