Taylor Crabtree
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Ability to maintain a cool and collected manner when dealing with client situations. Strong social skills, with the ability to relate and empathize with people of varying personalities and from all walks of life.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LW Reid
04.2023 - 09.2023
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Key Holder/Barista
Starbucks
11.2018 - 12.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Developed and trained baristas on the proper handling of customers needs, job operations, and company procedures
- Managed day to day operations, including cash handling, opening and closing the store, and company ordering.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Shift Supervisor
Starbucks
07.2016 - 11.2018
- Supervised team shifts and lead operations
- Performed store opening and closing procedures
- Ordered supplies on a weekly basis to maintain inventory.
Event Coordinator
Toys R Us
10.2015 - 11.2016
- Managed events in store, including product demos and teaching customers about the product
- Enticed customers into buying the item demonstrated in the events
- Great product knowledge and ability to convey that to customers.
Data Entry Clerk
Central Transport
10.2013 - 07.2014
- Entered data in an accurate and timely manner which held to the standards of the company.
Education
General Education -
Cousino High School
Warren, Michigan06.2014
Skills
- Customer service
- Computer literacy
- Time management
- Leadership
- Communication skills
- Microsoft word
- Microsoft excel
- Team Development
- Account updating
- Product and service solutions
- Complaint Handling
- Problem Resolution
References
- Catherine Gillam, Starbucks New Zealand, +64 (02) 7460-7634
- Breanna Rowe, Starbucks USA, +1 (248) 720-9725
Timeline
Customer Service Representative
LW Reid
04.2023 - 09.2023
Key Holder/Barista
Starbucks
11.2018 - 12.2022
Shift Supervisor
Starbucks
07.2016 - 11.2018
Event Coordinator
Toys R Us
10.2015 - 11.2016
Data Entry Clerk
Central Transport
10.2013 - 07.2014
General Education -
Cousino High School
Similar Profiles
Vishnu Prasad LakshmananVishnu Prasad Lakshmanan
Sydney DC Logistics Coordinator & Receipting at LW ReidSydney DC Logistics Coordinator & Receipting at LW Reid
Anubhav GoelAnubhav Goel
Desktop Support Engineer at LW Reid Pty LtdDesktop Support Engineer at LW Reid Pty Ltd
SUDIP PAUDELSUDIP PAUDEL
Warehouse Storeperson at LW ReidWarehouse Storeperson at LW Reid