Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Dalton

Albion,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to take the next step in my career and become a Finance Broker. With 6 years of experience in the Finance/Aviation Industry, I am confident I am the right person for this role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Accounts Officer

Team Global Express
02.2022 - Current
  • Improved financial accuracy by streamlining accounts payable and receivable processes.
  • Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
  • Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
  • Ensured timely vendor payments by managing invoice processing and expense tracking systems.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Finance Officer

Airway Logistics
09.2018 - 01.2022
  • Reduced financial risk by implementing robust internal controls and regular audits.
  • Streamlined financial processes for increased efficiency and accuracy in reporting.
  • Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
  • Improved budget planning and forecasting with thorough analysis of historical data and market trends.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Delivered compelling presentations to clients, showcasing product features and benefits.

Customer Service Assistant

Priceline Pharmacy
01.2012 - 08.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Handled high call volume while maintaining a professional demeanour and ensuring timely resolutions.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.

Education

High School Diploma -

Mueller College
Rothwell QLD
12.2010

Skills

  • Documentation Compliance
  • Microsoft Office (Excel, Word, Power-point, Outlook)
  • Interpersonal and Written Communication
  • Strong Worth Ethic
  • Time Management Skills
  • Goal-Oriented
  • Relationship building
  • Customer service
  • Team Collaboration
  • Critical Thinking
  • Accounts Receivable and Payable
  • Internal Controls Implementation
  • Time management
  • Product knowledge

Certification

  • Cert III Business
  • Cert IV Finance and Mortgage Broking
  • Cert IV Accounting and Bookeeping
  • Certificate in Excel Advanced 2016
  • Certificate in Word Advanced 2016
  • Certificate in Power-point Advanced 2016

Timeline

Accounts Officer

Team Global Express
02.2022 - Current

Finance Officer

Airway Logistics
09.2018 - 01.2022

Customer Service Assistant

Priceline Pharmacy
01.2012 - 08.2018

High School Diploma -

Mueller College

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Taylor Dalton