Taylor Downie
Frankston South,VIC
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Dedicated and hardworking to ensure for the best experience in store. Customer service-orientated and committed to doing the best for the best outcomes.
Overview
3
3
years of professional experience
Work History
Front of House Waitress
Naughty Norman
2022.10 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Front of House Waitress Staff Member
RSL
2023.06 - 2023.10
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Bussed and reset tables to keep the dining room and work areas clean.
Team Member
Woolworths
2021.09 - 2022.09
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Team Member
McDonald's
2020.09 - 2021.09
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
Education
Chisholm Institute
Frankston, VIC10.2023
Skills
- Customer service
- POS systems
- Team building
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Problem-Solving
- Self-Motivated
- Organization and Time Management
- Multitasking Abilities
- Customer Satisfaction
Timeline
Front of House Waitress Staff Member
RSL
2023.06 - 2023.10
Front of House Waitress
Naughty Norman
2022.10 - Current
Team Member
Woolworths
2021.09 - 2022.09
Team Member
McDonald's
2020.09 - 2021.09
Chisholm Institute
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