Summary
Overview
Work History
Education
Skills
Accomplishments
Coursework
Availability
References
Timeline
Generic

Taylor Dytor

Kallangur,QLD

Summary

Encouraging manager/team leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Ability to work alone or in a team environment. Always looking to grow and develop skillsets.

Overview

4
4
years of professional experience

Work History

Manager

A Bit of Britain
06.2023 - Current
  • Hiring and interviewing employees
  • Leading and training a team and encouraging growth and development of skills
  • Rostering
  • Stocktake
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Ordering and receiving stock
  • Filing and record keeping
  • Maintaining relevant documentation to follow food safety guidelines
  • Ensuring the alcohol license guidelines are met and followed by all staff members
  • Developed and maintained relationships with customers and suppliers
  • Designing of menus and hosting special events

Key Holder

Angus and Coote
08.2021 - 06.2023
  • Working with customers to understand their needs and budget to find the perfect product for them
  • Upselling products which are in the best interest to the customer
  • Have developed great in-depth knowledge of jewellery, including lab grown diamonds, tungsten carbide, stainless steel, semi-precious stones, and natural vs created stones
  • Working alongside the customer to find the best finance options including Humm, AfterPay, Latitude, ZipPay
  • Achieving KPI’s
  • Cash Handling procedures
  • Correct filing of documents including banking statements, transfers in and out of the store, loss prevention, damaged items ect
  • Leading a small team
  • Opening and closing a high-end jewellery store using in-depth knowledge of loss prevention when storing expensive items
  • Counting tills and filling out and filing necessary documents with end of day procedures
  • Refunding, exchanging, and dealing with customer complaints with high end products
  • Writing repair packets and taking care of customers valuable jewellery items while helping them resolve any faults or damages
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty
  • Banking money and always maintaining cash levels in the tills.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Team Member

MooFree Burgers
04.2021 - 10.2021
  • Barista experience
  • Cash handling
  • Taking online, instore and over the phone orders
  • Preparing and cooking food
  • Stock rotation and restocking
  • General cleaning

Team Leader

Great British Fryer
07.2020 - 03.2021
  • Started as casual team member and quickly progressed to Team Leader
  • Leading a small team, ensuring upselling targets were met, food health and safety was adhered to and continued staff development
  • Cash Handling, including opening and closing of registers before and after shifts
  • Customer focused front of house duties, ensuring every customer had their individual needs met
  • Food preparation and cooking
  • Restocking and stock rotation
  • Managing phone, instore and online orders, including UberEats, DoorDash and our own delivery drivers
  • Using machinery including potato rumbler’s, potato cutting equipment and general cleaning.

Education

QCE And ATAR - Year 12

North Lakes State College
North Lakes, QLD
12.2022

Skills

  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Policy Implementation
  • Customer Service
  • Adaptability and Flexibility
  • Hiring and Training
  • Shift Scheduling
  • Sales Techniques

Accomplishments

  • Certificate III in business (BSB30120)
  • SHBBMUP001 Apply Eyelash Extensions (EarthSentials Beauty)
  • Certificate II in Outdoor Recreation (SIS20419)
  • Certificate II in Skills for Work and Vocational Pathways (FSK20113)
  • Certificate I in Information, Digital Media and Technology (ICT10115)
  • First Aid Awareness Certificate (2021)
  • Awarded QUT student of potential grade 10-12
  • IM ALERT food safety

Coursework

Currently undergoing a Veterinary Assistant and Welfare course through Online Courses Australia

Availability

I am flexible with my availability

References

  • Gavin Kippins, Co-Owner of A Bit of Britain, 0403 106 365
  • Melissa Thompson, Manager at Angus & Coote, 0448 180 406

Timeline

Manager

A Bit of Britain
06.2023 - Current

Key Holder

Angus and Coote
08.2021 - 06.2023

Team Member

MooFree Burgers
04.2021 - 10.2021

Team Leader

Great British Fryer
07.2020 - 03.2021

QCE And ATAR - Year 12

North Lakes State College

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Taylor Dytor