Taylor Edwards
Broadford,VIC
Summary
Proven professional with a track record of enhancing guest satisfaction and maintaining high standards of cleanliness at Mitchelton Wines. Skilled in chemical handling and customer service, adept at fostering teamwork and collaboration. Demonstrated ability to improve operational efficiency and guest experience, showcasing a commitment to excellence and safety compliance.
Overview
7
7
years of professional experience
Work History
Housekeeping Room Attendant
Mitchelton Wines
01.2022 - 09.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Cleaner
Vella Spot on Cleaning
12.2019 - 07.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Administrative Assistant
Aussie Custom Designs
05.2018 - 12.2019
- Answered phone calls, booking appointments and delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Greyhound Trainer
Superior Park Racing
09.2017 - 05.2018
- Contributed to successful race results by overseeing proper transportation arrangements for both dogs and staff
- Conducted thorough greyhound assessments to identify strengths and weaknesses, developing personalized training strategies accordingly.
- Ensured optimal race outcomes with careful monitoring of greyhounds'' health, fitness levels, and behavioral patterns.
- Managed a safe and hygienic kennel environment to prevent injuries or illnesses among the dogs in our care.
- Facilitated positive relationships between dogs and handlers, fostering a strong foundation for racing success.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
Education
Certificate II - Business
Broadford Secondary College
Broadford, VIC01.2017
Certificate III - Business
Broadford Secondary College
Broadford, VIC01.2017
Skills
- Waste disposal
- Chemical Handling
- Time Management
- Multitasking and Prioritizing
- Guest Service and Support
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Health and safety compliance
- Work Planning and Organization
- Professional and Courteous
- Data Entry
Timeline
Housekeeping Room Attendant
Mitchelton Wines
01.2022 - 09.2024
Cleaner
Vella Spot on Cleaning
12.2019 - 07.2020
Administrative Assistant
Aussie Custom Designs
05.2018 - 12.2019
Greyhound Trainer
Superior Park Racing
09.2017 - 05.2018
Certificate II - Business
Broadford Secondary College
Certificate III - Business
Broadford Secondary College
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