Taylor Frankling
Brisbane,QLD
Summary
I'm an ambitious, hardworking and challenge motivated individual with a proven track record of creating successful food service operations, managing staff and increasing profits. I'm a hands on manager that has expertise in general operations management, special events, staff development and training, recruitment. I'm a professional team leader with excellent staff management skills. I believe I would be a great asset to your company and only continue to add value in the future.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar/Restaurant Manager
Ghanem Group
01.2023 - 04.2024
- Oversaw seamless front-of-house operations including reservation management, hostess duties, and table allocation techniques for maximum capacity utilization.
- Increased overall revenue with effective cost control measures and strategic marketing initiatives.
- Managed daily cash flow, inventory tracking, and financial reporting to ensure optimal fiscal responsibility.
- Developed strong relationships with local vendors to negotiate favourable pricing and ensure consistent supply of high-quality products.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Conducted regular staff meetings to improve communication between employees, management, and ownership groups.
- Assisted Venue Manager with daily administrative tasks such as budget preparation, financial reporting, and performance analysis.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maximized quality assurance by completing frequent line checks.
Barista Shift Supervisor
Frigg Cafe
06.2023 - 11.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
Senior Duty Manager/Bar and Gaming Manager
Hotel Westend
05.2021 - 02.2023
- Enhanced guest satisfaction with prompt resolution of complaints and proactive communication.
- Analyzed key performance indicators to identify areas for improvement in hotel operations.
- Improved customer service quality by implementing staff training programs and streamlining front desk procedures.
- Collaborated with department heads to develop consistent policies and practices across the hotel.
- Cultivated a positive work culture by fostering open communication channels among staff members.
- Ensured compliance with industry regulations and company policies through regular audits and inspections.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
Food and Beverage Assistant
KFC
07.2016 - 02.2020
- Successfully juggled multiple tasks and priorities in high-pressure environments, consistently maintaining professional demeanour and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
- Maintained clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Provided comprehensive training to new team members, fostered collaborative work environments focused on guest satisfaction.
Education
Diploma - Business
Careers Australia
Brisbane11.2016
Bachelor of Science - Criminology And Criminal Justice/ Forensic Science
Griffith University
Brisbane02.2026
Skills
- Menu development
- Facility Maintenance
- Social Media Promotion
- Inventory control and record keeping
- Passion for customer satisfaction
Staff Management
- Recruitment
- Organization and prioritization
- Quality Assurance
- Event Coordination
- Operations Management
- Conflict resolution techniques
Certification
- RSA
- RSG
- FIRE SAFETY & TRAINING
- FOOD HEALTH & SAFETY
- RMLV & APPROVED MANAGERS LICENSE
- FIRST AID
Timeline
Barista Shift Supervisor
Frigg Cafe
06.2023 - 11.2023
Bar/Restaurant Manager
Ghanem Group
01.2023 - 04.2024
Senior Duty Manager/Bar and Gaming Manager
Hotel Westend
05.2021 - 02.2023
Food and Beverage Assistant
KFC
07.2016 - 02.2020
Diploma - Business
Careers Australia
Bachelor of Science - Criminology And Criminal Justice/ Forensic Science
Griffith University