Summary
Overview
Work History
Education
Skills
community
awards
Timeline
Generic
Taylor Green

Taylor Green

Bowral,NSW

Summary

Dedicated and customer-focused individual with a strong commitment to delivering exceptional service experiences. Reliable with a genuine passion for working with people, particularly in the realm of customer service. Eager to contribute to the Commonwealth Bank team and enhance the financial journeys of clients in New South Wales and beyond. Committed to upholding the highest standards of professionalism and respect while fostering positive relationships with customers. Culturally understanding with experience in Indigenous communities. As a loyal Commonwealth Bank customer myself, I bring an understanding of the bank's values and services, enhancing my ability to serve clients effectively. Seeking opportunities for personal and professional growth within CBA to further develop my career and make a meaningful impact on individuals' financial well-being.

Overview

10
10
years of professional experience

Work History

Guest Service Agent

The Sebel Bowral Heritage Park
03.2015 - 12.2021
  • As only one staff member is on duty at any one time all duties were required to be completed independently.
  • Customising services to each individual guest, exceeding expectations and achieving maximum satisfaction from initial contact and continuing through the whole Accor experience.
  • Supervision of staff.
  • Management and maintenance of critical onsite infrastructure/facilities including failure resolution, for example power outages, air conditioning/appliance failures, water supply issues.
  • Engaging with vendors including suppliers, trades, etc.
  • Driving sales with email/phone enquiries, walk ins.
  • Offering superior knowledge of The Sebel Bowral.
  • Enhancing the Accor image through excellence of service.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Communication with multiple departments in head office.
  • Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
  • 24 hour management of after hours issues including on-site resolution.
  • Completion of night audit/flash report daily.
  • Management and resolution of customer complaints.
  • Fostering and maintaining excellent relationship with Heritage Park private residents.
  • Office duties including taking and confirming reservations, processing guest folios, simple maintenance tasks, resolving technical issues particularly office technology.
  • Cash/eftpos handling clerical tasks.
  • Liaising with security services/local police to ensure safety of guests and property.
  • Contributing to social media platforms.
  • Maintain records consistently and management of online availability.

Barista, Waitress and Front of House Manager

Raw and Wild Licensed Cafe
04.2013 - 03.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Mentored new team members on cafe policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Enhanced customer satisfaction by efficiently managing front of house operations and addressing guest concerns promptly.

Real Estate Assistant

McKillop Property
01.2013 - 03.2015
  • Managed front office traffic, answered phones, routed calls and email correspondence.
  • Produced online and in person marketing content.
  • Managed systems and databases for buyers, sellers and administration.
  • Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
  • Provided top-notch customer service to clients during property viewings while highlighting key features of each property.
  • Coordinated appointments to show marketed properties.

Barista/Waitress

Gloria Jeans
01.2012 - 01.2013
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Peopleology -

01.2015

NSW Real Estate Certificate of Registration -

01.2014

Responsible Service of Alcohol Certificate -

01.2012

Coffee Barista Training Course -

01.2012

Higher School Certificate -

Chevalier College
Bowral, NSW
11.2011

Royal Life Saving First Aid Training -

01.2011

Skills

  • Communication
  • Problem Solving
  • Adaptability
  • Leadership
  • Self-Motivation
  • Active Listening
  • Critical Thinking
  • Conflict Management
  • Organisation
  • Exceptional Customer Service
  • Reliable
  • Teamwork
  • Independent
  • Ability to multi-task
  • Problem solver
  • Trustworthy
  • Digital Literacy
  • Empathetic
  • Intuitive
  • Supportive

community

  • Volunteer Disability Support, Chevalier College, Bowral
  • Missionaries of The Sacred Heart, Sacred Heart Day - Local Fund Raiser, Bowral
  • Volunteer Support Staff - DanceEd Performing Arts, Mittagong, 2022 - present

awards

  • Accor 'You Have Been Noticed' CEO Award, 2019
  • International Womens Day Staff Profile, Accor Asia Pacific

Timeline

Guest Service Agent

The Sebel Bowral Heritage Park
03.2015 - 12.2021

Barista, Waitress and Front of House Manager

Raw and Wild Licensed Cafe
04.2013 - 03.2016

Real Estate Assistant

McKillop Property
01.2013 - 03.2015

Barista/Waitress

Gloria Jeans
01.2012 - 01.2013

Peopleology -

NSW Real Estate Certificate of Registration -

Responsible Service of Alcohol Certificate -

Coffee Barista Training Course -

Higher School Certificate -

Chevalier College

Royal Life Saving First Aid Training -

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Taylor Green