Taylor Halliwell
Balgowlah Heights,NSW
Summary
Driven Customer Service Manager with a proven track record at Rebel Sport Warringah Mall, enhancing customer satisfaction and loyalty through expert complaint resolution and team leadership. Skilled in CRM and fostering strong client relationships, I significantly reduced customer complaints and mentored a team towards excellence in service standards.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Rebel Sport Warringah Mall
Brookvale, NSW
07.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Retail Team Member
Rebel Sport Warringah Mall
Brookvale, NSW
03.2013 - 06.2019
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
Education
Killarney Heights High School
Forestville, NSW2012
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team Building and Leadership
- Customer Relationship Management (CRM)
- Exceptional telephone etiquette
- Relationship Building
Timeline
Customer Service Manager
Rebel Sport Warringah Mall
07.2019 - Current
Retail Team Member
Rebel Sport Warringah Mall
03.2013 - 06.2019
Killarney Heights High School