Taylor Halliwell
Forestville,NSW
Summary
I'm a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. I successfully work as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Rebel Sport
Brookvale, NSW
03.2013 - 12.2024
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Monitored sales performance and identified areas needing improvement.
- Enforced safety regulations in accordance with OSHA standards and local laws.
- Analysed sales data to identify trends and develop strategies for increasing profits.
- Assisted customers with product selection based on their needs and preferences.
- Provided leadership and direction for all retail employees.
- Processed payroll information on a weekly basis.
Team Member
Hoyts
Chatswood, NSW
02.2011 - 03.2013
Education
High School Diploma -
Killarney Heights High School
Killarney Heights11-2012
Skills
- Training and mentoring
- Metric tracking
- Staffing coordination
- Complaint resolution
- Talent development
- Focused on customer satisfaction
- Workforce management
- Adherence to high customer service standards
- Relationship building
- Excellent time management skills
Timeline
Customer Service Manager
Rebel Sport
03.2013 - 12.2024
Team Member
Hoyts
02.2011 - 03.2013
High School Diploma -
Killarney Heights High School
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