Taylor Harper
Sydney,NSW
Summary
Highly-motivated and career driven employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Media and Event Coordinator
Ivanhoe Hotel Manly
Sydney, NSW
12.2023 - Current
- Social Media Content Creation
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Developed content for various social media platforms including Facebook and Instagram.
- Researched emerging trends in the industry and identified new opportunities for promoting our products and services.
- Analyzed competitors' strategies on social media and suggested improvements based on findings.
- Scheduled content for publication on social media at ideal times.
- Organized online events and contests to engage current customers and attract new ones.
- Collaborated with marketing team members to ensure consistency of messaging across all channels.
Events and Sales Coordinator
Hotel Steyne and Ivanhoe Manly
Manly, NSW
09.2022 - Current
- Bartending - Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw event logistics, venue scheduling and accommodations.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Tracked payments, balances and registrations for various events.
- Coordinated vendors, timelines and budgets for events.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Produced contracts and invoices for events and monitored fee collection.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Digital Marketing Intern
Benefit Cosmetics
Sydney, NSW
06.2022 - 12.2022
- Monitored social media for trending news, ideas and feedback.
- Researched latest trends and conducted market analysis.
- Responsible for scheduling company Instagram posts using tools such as 'Later'
- Researched and evaluated competitor marketing and digital content.
- Managed social media campaigns and updated and edited website under guidance of supervisor.
- Supported team with various administrative duties related to marketing merchandise and promotional programs.
- Monitored web traffic to analyze website performance.
Manager
Jumpd Brookvale
Sydney, NSW
06.2019 - 06.2022
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Answering phone calls, and emails whilst ensuring a timely response.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Evaluated staff performance and incorporated feedback to implement improvement plans.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized venue and maintained high standards for general cleanliness.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Creating marketing campaigns, and recently running the company's social media.
Waitress
Taste Cafe
Sydney, NSW
09.2018 - 04.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Cashier
Mcdonalds
Sydney, NSW
09.2017 - 11.2018
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions, provided store information, and directed customers to designated store areas.
Education
Bachelor of Business (Marketing)
International College of Management Sydney (ICMS)
Sydney, NSW08.2023
High School Diploma -
Mater Maria Catholic College
Sydney, NSW11.2020
Skills
- Sales Techniques
- Content Creation
- Social Media Marketing
- Customer Service
- Interpersonal Relations
- Decision Making
- Time Management
- Canva proficient
Accomplishments
- Longest Intern at Benefit Cosmetics
- Promoted to supervisor position
- Promoted to Manager position
- Consistently maintained high customer satisfaction ratings.
- Promoted from Events and Sales to Social Media and Events
References
Ruth Sparkes
- Marketing Manager
- Iris Group
- ruth@irishotelgroup.com.au0420556588
Anne Lemaire
- Marketing Manager
- Benefit Cosmetics
- alemaire@benefitcosmetics.com
- 0401017119
Certification
- High School Diploma
- Bachelor of Business (Marketing)
- NSW RSA License
Timeline
Social Media and Event Coordinator
Ivanhoe Hotel Manly
12.2023 - Current
Events and Sales Coordinator
Hotel Steyne and Ivanhoe Manly
09.2022 - Current
Digital Marketing Intern
Benefit Cosmetics
06.2022 - 12.2022
Manager
Jumpd Brookvale
06.2019 - 06.2022
Waitress
Taste Cafe
09.2018 - 04.2019
Cashier
Mcdonalds
09.2017 - 11.2018
Bachelor of Business (Marketing)
International College of Management Sydney (ICMS)
High School Diploma -
Mater Maria Catholic College
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