Taylor Hartwig
Thornbury,VIC
Summary
Accomplished Venue Manager across multiple venues, adept in staff management and process development, significantly enhancing team productivity and customer satisfaction. Skilled in team leadership and effective communication, demonstrated through surpassing revenue targets and profitability, staff retention rates and engagement. Proven ability to lead large teams and streamline operations, achieving remarkable results.
Overview
9
9
years of professional experience
Work History
Venue Manager
Pincho Disco
07.2023 - Current
- Implemented hiring process for team of approximately 50 employees.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Negotiated favourable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
Venue Manager
Terminus Hotel Fitzroy North
07.2022 - 07.2023
- Managed, trained and motivated Duty Managers and Supervisors to continuously improve knowledge and abilities in the hospitality field.
- Developed a highly skilled and engaged management team who work independently and lead other senior staff.
- Assisted in recruiting, hiring and training of team members.
- Increased staff engagement through progression strategies and on-shift mentorship.
- Increased customer satisfaction scores through consistently actioning feedback and improving our quality of product and level of service.
- Lead a team of 50 staff to deliver amazing experiences and surpass revenue targets.
- Won AHA's Overall Hotel of the year (2022)
Assistant Venue Manager (Operations)
The Continental Hotel
03.2022 - 06.2022
- Trained Management staff on end of night procedures and daily shift management processes.
- Assisted in developing operational procedures across all levels of the business.
- Liaised with stakeholders and external suppliers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Created and implemented stock control procedures and worked with point of sale suppliers to integrate custom reporting.
Assistant Venue Manager
Terminus Hotel, Fitzroy North
02.2021 - 03.2022
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Delivered weekly and monthly reports to company executive team, in line with key metrics and targets.
- Coordinated and facilitated training with all staff members to improve efficiency, engagement, and progression.
- Lead staff engagement activities through sporadic COVID lockdowns to retain staff and continue training and progression.
Duty Manager
Terminus Hotel, Fitzroy North
02.2020 - 02.2021
- Developed schedules for up to 20 employees per shift.
- Set goals for department and supported employees in meeting expectations.
- Oversaw on-shift operations with team of 20 personnel.
- Responsibile for customer engagement, problem solving, and guest recovery.
- Managed all on-shift and end of night procedures.
Research Coordinator
OrthoSport Victoria
04.2015 - 03.2020
- Coordinated protocol development, equipment preparation and materials purchasing for planned studies.
- Prepared documents, reports and presentations detailing results and conclusions.
- Oversaw research projects focused on Orthopaedic surgical outcomes with teams of up to 10 members and budgets of $100,000 or more.
- Published more than 10 scientific journal articles as a supporting author.
Education
Diploma of Arts - Audio Engineering
Australian College of The Arts (Collarts)
Melbourne, VIC02.2021
Bachelor of Science - Exercise And Sport Science
University of Ballarat
Ballarat, VIC11.2013
Skills
- Team Leadership
- Effective Customer Communication
- Venue Supervision
- Staff Management
- Critical Thinking
- Problem Resolution
- Verbal and Writing Communication
- Management Training
Timeline
Venue Manager
Pincho Disco
07.2023 - Current
Venue Manager
Terminus Hotel Fitzroy North
07.2022 - 07.2023
Assistant Venue Manager (Operations)
The Continental Hotel
03.2022 - 06.2022
Assistant Venue Manager
Terminus Hotel, Fitzroy North
02.2021 - 03.2022
Duty Manager
Terminus Hotel, Fitzroy North
02.2020 - 02.2021
Research Coordinator
OrthoSport Victoria
04.2015 - 03.2020
Diploma of Arts - Audio Engineering
Australian College of The Arts (Collarts)
Bachelor of Science - Exercise And Sport Science
University of Ballarat
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