Taylor Hood
Andrews Farm, Adelaide,SA
Summary
Experienced with day to day managing of fast paced environments and coordinating administrative tasks to support the business, with a comprehensive background in the hair and beauty industry. Successfully created personalized looks for diverse clientele and maintained high customer satisfaction. Demonstrated creativity and precision in hair cutting techniques and colour applications.
Overview
18
18
years of professional experience
Work History
Hairdresser and Nail Technician
Home Salon- Coley Artistry
11.2022 - Current
- Exceptional hygiene, sanitization and sterilization practices by keeping work areas, tools, and equipment clean and properly sanitized Minimizing disease transfer and health risk of shared environment, and by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling and Gel manicure techniques.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Promptly opening and closing of salon
- Great social media knowledge and presence
- Great knowledge of Microsoft software
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Organized sales area and work station to showcase products and boost sales.
Hairstylist
The Basin Haircutters
08.2013 - 11.2022
- Consistently maintained cleanliness of workspace, ensuring safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
- Successfully managed high volume of clients during peak hours while maintaining calm and efficient manner.
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Educated customers on products to maximize benefits.
- Enhanced client satisfaction by providing personalized haircuts, styling, and colour services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Used social media platforms to promote salon and services.
- Counted and documented opening and closing cash amounts daily.
- Increased revenue through effective customer service and inventory management.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
Bakery Assistant
The Goodwood Bakehouse
01.2007 - 01.2014
- Processed transactions accurately while maintaining a high level of customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Coffee Making
- Opening and Closing the store
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Washed dishes and sanitized prep area at end of each shift.
- Answering phone orders
Usher, Front of House, Bartender
The Entertainment Center
01.2007 - 01.2013
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Worked with other staff members to facilitate smooth flow of operations.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Participated in training sessions to stay updated on venue policies and guest service standards.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Certificate of Completion - Nail Technology
National Institute of Beauty
Adelaide, SA11-2024
Certificate III - Hairdressing
TAFE SA
Adelaide01-2017
High School Diploma -
Glenunga International High School
Glenunga, SA12.2011
Skills
- Reliable friendly, can work independently and in a team environment
- Able to pick up new tasks with minimal training
- Organized, well presented and an eye for detail
- Exceptional customer service and problem solving experience
Timeline
Hairdresser and Nail Technician
Home Salon- Coley Artistry
11.2022 - Current
Hairstylist
The Basin Haircutters
08.2013 - 11.2022
Bakery Assistant
The Goodwood Bakehouse
01.2007 - 01.2014
Usher, Front of House, Bartender
The Entertainment Center
01.2007 - 01.2013
Certificate of Completion - Nail Technology
National Institute of Beauty
Certificate III - Hairdressing
TAFE SA
High School Diploma -
Glenunga International High School
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