Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Jacobs

Currumbin Waters,QLD

Summary

I am searching for a position where I can thrive both independently and collaboratively, while also advancing both personally and professionally. I am eager to build upon the skills I have acquired throughout my career and am excited about the prospect of taking on a new challenge."

Overview

9
9
years of professional experience

Work History

Underground Trainee Nipper

BHP Billiton
07.2023 - Current
  • Assisting Jumbo (Driller)
  • Loading UTE with bolts and setting up headings
  • Keeping up with targeted metres required
  • Labour-intensive role
  • Conducting Pre starts
  • Working 12 hour days
  • Working away from home
  • Working in a safe and controlled manner
  • Working with teams mates
  • Using hand tools

Private Nanny

Private Home
03.2021 - Current
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Established clear expectations for behaviour, setting boundaries to create a respectful atmosphere within the home.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.

Sales Agent/Private Health

Touchpoint Solutions
01.2023 - 07.2023
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Increased sales by effectively presenting product information and persuading potential customers to make purchases.
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Enhanced team performance with consistent attainment of individual and group targets.
  • Generated leads for the sales team by identifying potential customers through targeted outbound calls.
  • Maintained detailed records of customer interactions to provide accurate data for future reference and analysis.
  • Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.

FIFO Utility & Admin Worker

Compass Group/ ESS
01.2020 - 04.2022
  • Housekeeping - cleaning rooms, making beds, emptying bins
  • Kitchen Hand - High volume dishwashing, basic food preparation, food temperature checks, emptying bins stock rotation and cleaning out fridges
  • Laundry - washing, drying, folding, and sorting linens
  • Dining Room Attending- wiping tables, restocking bain-marries and fridges
  • Bar and Tavern work
  • Retail work- restocking shelves, unloading delivery trucks

Waitress, Barista, Cashier, Gaming Attendant, Bar Staff

Coolangatta Sands Hotel
01.2020 - 01.2022
  • Provided high quality service and beverages in a clean and hygienic environment
  • Maintained gaming machines and presented cash tickets & coupons as a gaming attendant in a polite and personal manner
  • Processed large cash payments/withdrawals & lotto tickets as a cashier, whilst maintaining till levels and completing open, close, and change over in the gaming area
  • Worked as a team in accordance with other employees to provide quick and quality service

Duty Manager

Hamilton Island Air Helicopters
01.2018 - 01.2020
  • Manage operation of helicopter and seaplane aviation tourism business, including overseeing 25 staff (guest liaisons/operations coordinators/pilots)
  • Ensure highest level of customer service and guests experience while prioritising safety
  • Co-ordinate operations with international clients and travel agents, pilots, hotel staff and guest liaisons'
  • Monitor all aircrafts in flight with our in-house SAR system and Flight Aware software
  • Assists in coordinating day to day flight operations in- accordance with Federal and company regulations / requirements
  • Ensure the efficient and safe operation of scheduled fixed-wing and helicopter tours
  • Anticipate and pro- actively take action to deal with future events and situations, including but not limited to changes in weather in a tropical location
  • Responsible for handling various types of reservations
  • Prepare and Examine financial records, perform overviews of he financial operations of a business in order to help it run efficiently

Warehouse Operator & Furniture Removalists

PFM Logistics
01.2015 - 01.2017

Education

Blue Card

Queensland Blue Card
03.2023

01.2022

01.2021

01.2021

01.2021

01.2013

Skills

  • Manage a large team effectively
  • Customer service and personality
  • Competent computer skills including knowledge of Excel, Outlook and Word
  • Work calmly under pressure
  • Excellent teamwork
  • High standard of work and attention to detail
  • Healthy/positive work attitude
  • Nurturing
  • Fast Learner
  • Various work experience
  • Genuine
  • Multitasking
  • Sales techniques
  • Self-motivation
  • Interpersonal skills
  • Conflict resolution
  • Active listening
  • Time management
  • Attention to detail
  • Customer service
  • Goal setting
  • Effective communication
  • Adaptability
  • Decision making
  • Emotional intelligence
  • Critical thinking
  • Organization
  • Flexible and Adaptable
  • Relationship Building
  • PPE use
  • Good Telephone Etiquette
  • Quality Assurance
  • Team building

References

  • JAXON BARKER, Supervisor at BHP, 0430814243
  • CHLOE KENDON,Private Home for Nanny role, 0452276955
  • KRISTIE BISHOP Manager at Touchpoint, 0421731094 , Kristiebishop@live.com.au
  • MOLLY OGRADY, Manager, Hamilton Island Air, 0412070661, molly.oh@hotmail.com
  • JASON FRANKLIN, Camp Manager, ESS Compass Group, 0439956860, jasonfranklin@compass-group.com.au
  • BRAD GRAVES, Business Owner/Chief Pilot, Hamilton Island Air, 0418 438 291, Brad.Graves@hamiltonislandair.com

Timeline

Underground Trainee Nipper

BHP Billiton
07.2023 - Current

Sales Agent/Private Health

Touchpoint Solutions
01.2023 - 07.2023

Private Nanny

Private Home
03.2021 - Current

FIFO Utility & Admin Worker

Compass Group/ ESS
01.2020 - 04.2022

Waitress, Barista, Cashier, Gaming Attendant, Bar Staff

Coolangatta Sands Hotel
01.2020 - 01.2022

Duty Manager

Hamilton Island Air Helicopters
01.2018 - 01.2020

Warehouse Operator & Furniture Removalists

PFM Logistics
01.2015 - 01.2017

Blue Card

Queensland Blue Card

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