Taylor Jacobs
Currumbin Waters,QLD
Summary
I am searching for a position where I can thrive both independently and collaboratively, while also advancing both personally and professionally. I am eager to build upon the skills I have acquired throughout my career and am excited about the prospect of taking on a new challenge."
Overview
9
9
years of professional experience
Work History
Underground Trainee Nipper
BHP Billiton
07.2023 - Current
- Assisting Jumbo (Driller)
- Loading UTE with bolts and setting up headings
- Keeping up with targeted metres required
- Labour-intensive role
- Conducting Pre starts
- Working 12 hour days
- Working away from home
- Working in a safe and controlled manner
- Working with teams mates
- Using hand tools
Private Nanny
Private Home
03.2021 - Current
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Encouraged social interactions through playdates, group outings, and community events.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Established clear expectations for behaviour, setting boundaries to create a respectful atmosphere within the home.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Sales Agent/Private Health
Touchpoint Solutions
01.2023 - 07.2023
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Increased sales by effectively presenting product information and persuading potential customers to make purchases.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Enhanced team performance with consistent attainment of individual and group targets.
- Generated leads for the sales team by identifying potential customers through targeted outbound calls.
- Maintained detailed records of customer interactions to provide accurate data for future reference and analysis.
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
FIFO Utility & Admin Worker
Compass Group/ ESS
01.2020 - 04.2022
- Housekeeping - cleaning rooms, making beds, emptying bins
- Kitchen Hand - High volume dishwashing, basic food preparation, food temperature checks, emptying bins stock rotation and cleaning out fridges
- Laundry - washing, drying, folding, and sorting linens
- Dining Room Attending- wiping tables, restocking bain-marries and fridges
- Bar and Tavern work
- Retail work- restocking shelves, unloading delivery trucks
Waitress, Barista, Cashier, Gaming Attendant, Bar Staff
Coolangatta Sands Hotel
01.2020 - 01.2022
- Provided high quality service and beverages in a clean and hygienic environment
- Maintained gaming machines and presented cash tickets & coupons as a gaming attendant in a polite and personal manner
- Processed large cash payments/withdrawals & lotto tickets as a cashier, whilst maintaining till levels and completing open, close, and change over in the gaming area
- Worked as a team in accordance with other employees to provide quick and quality service
Duty Manager
Hamilton Island Air Helicopters
01.2018 - 01.2020
- Manage operation of helicopter and seaplane aviation tourism business, including overseeing 25 staff (guest liaisons/operations coordinators/pilots)
- Ensure highest level of customer service and guests experience while prioritising safety
- Co-ordinate operations with international clients and travel agents, pilots, hotel staff and guest liaisons'
- Monitor all aircrafts in flight with our in-house SAR system and Flight Aware software
- Assists in coordinating day to day flight operations in- accordance with Federal and company regulations / requirements
- Ensure the efficient and safe operation of scheduled fixed-wing and helicopter tours
- Anticipate and pro- actively take action to deal with future events and situations, including but not limited to changes in weather in a tropical location
- Responsible for handling various types of reservations
- Prepare and Examine financial records, perform overviews of he financial operations of a business in order to help it run efficiently
Warehouse Operator & Furniture Removalists
PFM Logistics
01.2015 - 01.2017
Education
Blue Card
Queensland Blue Card
03.2023
01.2022
01.2021
01.2021
01.2021
01.2013
Skills
- Manage a large team effectively
- Customer service and personality
- Competent computer skills including knowledge of Excel, Outlook and Word
- Work calmly under pressure
- Excellent teamwork
- High standard of work and attention to detail
- Healthy/positive work attitude
- Nurturing
- Fast Learner
- Various work experience
- Genuine
- Multitasking
- Sales techniques
- Self-motivation
- Interpersonal skills
- Conflict resolution
- Active listening
- Time management
- Attention to detail
- Customer service
- Goal setting
- Effective communication
- Adaptability
- Decision making
- Emotional intelligence
- Critical thinking
- Organization
- Flexible and Adaptable
- Relationship Building
- PPE use
- Good Telephone Etiquette
- Quality Assurance
- Team building
References
- JAXON BARKER, Supervisor at BHP, 0430814243
- CHLOE KENDON,Private Home for Nanny role, 0452276955
- KRISTIE BISHOP Manager at Touchpoint, 0421731094 , Kristiebishop@live.com.au
- MOLLY OGRADY, Manager, Hamilton Island Air, 0412070661, molly.oh@hotmail.com
- JASON FRANKLIN, Camp Manager, ESS Compass Group, 0439956860, jasonfranklin@compass-group.com.au
- BRAD GRAVES, Business Owner/Chief Pilot, Hamilton Island Air, 0418 438 291, Brad.Graves@hamiltonislandair.com
Timeline
Underground Trainee Nipper
BHP Billiton
07.2023 - Current
Sales Agent/Private Health
Touchpoint Solutions
01.2023 - 07.2023
Private Nanny
Private Home
03.2021 - Current
FIFO Utility & Admin Worker
Compass Group/ ESS
01.2020 - 04.2022
Waitress, Barista, Cashier, Gaming Attendant, Bar Staff
Coolangatta Sands Hotel
01.2020 - 01.2022
Duty Manager
Hamilton Island Air Helicopters
01.2018 - 01.2020
Warehouse Operator & Furniture Removalists
PFM Logistics
01.2015 - 01.2017
Blue Card
Queensland Blue Card