TAYLOR JACOBS
Gold Coast
Summary
"An enthusiastic all-rounder with a talent for adapting to any challenge and making the most out of every opportunity. I bring a mix of creativity, curiosity, and a down-to-earth approach to everything I do. Whether it’s working with people, solving problems, or adding a little spark to the everyday, I thrive on variety, connection, and creating memorable experiences."
Overview
10
10
years of professional experience
Work History
Appointment Setter
Hyperleads
01.2024 - Current
- Conducted cold calls to real estate agents, consistently booking 5-6 appointments within 2-3 hours of work.
- Utilised proven sales techniques and persuasive communication to engage prospects without being pushy.
- Built rapport quickly with clients, creating trust and fostering productive conversations.
- Managed CRM tools effectively to track interactions, update client information, and maintain an organised sales pipeline.
- Followed up diligently with prospects, ensuring continued engagement and nurturing relationships.
- Identified clients' challenges and aligned solutions to meet their needs effectively.
- Demonstrated strong time management and organisational skills to maximise productivity during calling sessions.
Social Media Manager
Mikado Park Equestrian
01.2024 - Current
- Increased brand awareness by creating and implementing consistent posting schedules, including publishing three engaging posts daily.
- Developed and shared eye-catching reels, leveraging trending video formats to maximize reach and engagement.
- Researched and stayed updated on social media trends, ensuring content remained fresh, relevant, and aligned with audience preferences.
- Designed and executed targeted ad campaigns to drive traffic, generate leads, and boost overall visibility.
- Monitored performance metrics, using insights to refine strategies and enhance content effectiveness.
- Crafted creative and cohesive campaigns that aligned with the brand's voice and values to engage the target audience.
Underground Nipper
BHP
01.2023 - 12.2023
- Maintained productivity by meeting or exceeding targeted meters required.
- Performed labor-intensive tasks with consistency and high attention to detail.
- Conducted pre-start checks to ensure equipment and safety protocols were in place.
- Worked 12-hour shifts in challenging conditions, demonstrating stamina and dedication.
- Adapted to working away from home while maintaining focus and motivation.
- Followed strict safety guidelines to ensure a controlled and hazard-free work environment.
- Collaborated effectively with teammates to achieve shared goals and maintain workflow.
- Operated hand tools with precision and care to complete tasks efficiently and safely.
Appointment Setter
Touch Point
03.2023 - 07.2023
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner
- Increased sales by effectively presenting product information and persuading potential customers to make purchases
- Reduced call handling time by efficiently navigating through customer databases and CRM systems
- Enhanced team performance with consistent attainment of individual and group targets
- Generated leads for the sales team by identifying potential customers through targeted outbound calls
- Maintained detailed records of customer interactions to provide accurate data for future reference and analysis
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling
Admin/Housekeeper/Kitchen Hand (Utility Worker)
ESS
02.2020 - 01.2023
- Performed housekeeping duties, including cleaning rooms, making beds, and emptying bins to maintain high cleanliness standards.
- Worked as a kitchen hand, handling high-volume dishwashing, basic food preparation, food temperature checks, stock rotation, and thorough fridge cleaning.
- Managed laundry operations, including washing, drying, folding, and sorting linens efficiently.
- Attended to dining room duties by wiping tables, restocking bain-maries, and ensuring fridges were fully stocked.
- Provided excellent customer service in bar and tavern roles, handling orders and maintaining a welcoming atmosphere.
- Conducted retail work, including unloading deliveries and restocking shelves to ensure seamless operations.
- Performed administrative tasks, such as maintaining records, processing orders, scheduling shifts, and responding to inquiries to support daily operations.
- Ensured compliance with workplace procedures and maintained accurate documentation as required.
Bartender
Coolangatta Sands Hotel
01.2022 - 11.2022
- Provided high quality service and beverages in a clean and hygienic environment.
- Maintained gaming machines and presented cash tickets & coupons as a gaming attendant in a polite and personal manner.
- Processed large cash payments/withdrawals & lotto tickets as a cashier, whilst maintaining till levels and completing open, close, and change over in the gaming area.
- Worked as a team in accordance with other employees to provide quick and quality.
Private Nanny
Parent
03.2020 - 03.2022
- Enhanced children's emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Encouraged social interactions through playdates, group outings, and community events.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Established clear expectations for behaviour, setting boundaries to create a respectful atmosphere within the home.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Organised engaging activities that incorporated age-appropriate educational components for cognitive development.
- Facilitated creative expression through art projects, imaginative.
Duty Manager
Hamilton Island Air
02.2017 - 01.2021
- Manage operation of helicopter and seaplane aviation tourism business, including overseeing 25 staff (guest liaisons/operations coordinators/pilots)
- Ensure highest level of customer service and guests experience while prioritising safety.
- Co-ordinate operations with international clients and travel agents, pilots, hotel staff and guest liaisons.
- Monitor all aircrafts in flight with our in-house SAR system and Flight Aware.
- Assist in coordinating day to day flight operations in accordance with Federal and company regulations / requirements.
- Ensure the efficient and safe operation of scheduled fixed-wing and helicopter tours.
- Anticipate and pro-actively take action to deal with future events and situations, including but not limited to changes in weather in a tropical location.
- Responsible for handling various types of reservations.
- Prepare and examine financial records, perform overviews of the financial operations of a business in order to help it run.
Warehouse Operator
PFM Logistics
02.2015 - 04.2017
Education
High School Diploma -
Patterson River Secondary College
12-2014
Skills
- Client relationship managements
- Cold calling
- ACT!
- Relationship building
- Salesforce
- Lead generation
- Follow-up skills
- Payment processing
- Clear communication
- Willingness to learn
- Data entry expert
- Brand promotion
- Setting appointments
- Natural script reading
- Teamwork and collaboration
- Outgoing and friendly
- Email management
- Promoting brands
- Computer skills
- Relationship-selling skills
- Problem-solving
- Customer service
- CRM software
Timeline
Appointment Setter
Hyperleads
01.2024 - Current
Social Media Manager
Mikado Park Equestrian
01.2024 - Current
Appointment Setter
Touch Point
03.2023 - 07.2023
Underground Nipper
BHP
01.2023 - 12.2023
Bartender
Coolangatta Sands Hotel
01.2022 - 11.2022
Private Nanny
Parent
03.2020 - 03.2022
Admin/Housekeeper/Kitchen Hand (Utility Worker)
ESS
02.2020 - 01.2023
Duty Manager
Hamilton Island Air
02.2017 - 01.2021
Warehouse Operator
PFM Logistics
02.2015 - 04.2017
High School Diploma -
Patterson River Secondary College
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