TAYLOR MACKLIN
Halls Head WA ,Western Australia
Summary
Safety-focused and results-oriented professional with a proactive approach, seeking an engaging career opportunity . Excel in diverse environments, adeptly contributing as both a collaborative team member and an independent operator. Steadfast commitment, reliability, and robust work ethic guarantee the prompt and precise execution of tasks, always prioritizing safety and adherence to the highest standards. Dedicated to leveraging combined knowledge and skills to drive business performance and foster continuous improvement initiatives. Proficient in seamlessly transitioning between individual and team dynamics, utilizing extensive work ethic to swiftly adapt to varying processes and propel organizational objectives forward. Resourceful and driven by results, possess a fervent commitment to growth and efficiency, consistently striving to meet company needs and elevate service delivery to new heights.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
QANTASLINK - Network Aviation
07.2019 - Current
- Participated in preflight briefings to ensure comprehensive understanding of each flight
- Conducted thorough inspections of cabins pre-flight to uphold safety and security regulations
- Demonstrated pre-flight safety procedures and ensured passengers' compliance throughout the journey
- Provided consistent, high-quality customer service, prioritizing guest safety, comfort, and security
- Facilitated effective communication between the flight deck and cabin crew for seamless operations
- Undertook overnight stays at various mine sites across WA, exhibiting adaptability to remote work environments
- Demonstrated flexibility in adapting to various situations that arose during the flight such as medical emergencies or disruptive passengers
- Adhered to company policies regarding security measures, emergency protocols and other operational guidelines
- Inspected cabin prior to take off for cleanliness, functionality of equipment and safety hazards
- Verified that all documents required for travel were valid prior to boarding passengers onto the aircraft
- Demonstrated proficiency in using computer systems related to ticketing, scheduling and inventory management
- Demonstrated cultural sensitivity and respect for the diverse backgrounds and linguistic diversities of passengers
- Trained in emergency evacuation procedures, CPR, and First Aid
Sales Expert - Women's Fashion
David Jones
01.2018 - 07.2019
- Utilized CRM software to track customer interactions, orders, payments
- Developed creative solutions for challenging sales problems or issues
- Achieved and surpassed sales targets through tailored selling techniques and five-star customer service
- Maintained impeccable merchandise displays and floor layouts in alignment with company standards
- Ensured well-stocked and clutter-free selling floors to optimize customer experience
- Adhered to David Jones' safety procedures and policies while attending meetings to meet store KPIs
- Resolved customer inquiries promptly and effectively while maintaining positive relationships
- Provided training and guidance to junior sales staff members as needed
- Adapted to and remained flexible in changing, fast-paced work environment
- Worked with management teams to develop annual sales plans, goals, and targets
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image
- Compiled data to prepare reports and assist with sales forecasting
- Provided product information to customers and aligned products with customer needs to boost satisfaction
Education
Mandurah Catholic College
High SchoolSkills
- Flight Preparation
- Safety Awareness
- Food and Beverage Service
- Teamwork and Collaboration
- Emergency Procedures
- Leadership Abilities
- Quality Assurance
- Assertiveness
- Positive Attitude
- Complaint Handling
- Conflict Resolution
- First Aid Knowledge
- Excellent Communication
- Security Measures
- Attention to Detail
- Adaptability and Flexibility
- Professionalism
- Computer Literacy
- Customer Service Orientation
- Reliability and Punctuality
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Stress Management
- Empathy and Compassion
- Cultural Sensitivity
- Time Management
- Decision Making
- Initiative Taking
- Sales Techniques
- Passenger Assistance
- Cross-functional Coordination
- Public Speaking
- Organizational Skills
Certification
- AVI30219 Certificate III Aviation (Cabin Crew)
- AVIF0035 Manage Human Factors in Aviation
- Aviation Security (ASIC)
- Responsible Service of Alcohol (RSA)
- Senior First Aid
- Dangerous Goods Handling
- Australian Manual Driving License
- Australian Passport
- Certificate in Makeup Artistry
Timeline
Cabin Crew Member
QANTASLINK - Network Aviation
07.2019 - Current
Sales Expert - Women's Fashion
David Jones
01.2018 - 07.2019
Mandurah Catholic College
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