TAYLOR MACKLIN
Halls Head WA ,Australia
Summary
Results-oriented aviation and customer service professional with over six years of experience, seeking engaging career opportunities in FIFO or office-based roles such as Site Administration, Accommodation Coordination, or Mobilisation Planning. Dynamic and adaptable team player excelling in diverse environments. Known for exceptional communication skills, administrative precision, and thriving in high-pressure situations.
Proven track record in time management and multitasking, with a steadfast commitment to safety and adherence to the highest standards. Experience working remotely and collaborating across diverse teams showcases reliability and a strong work ethic for prompt and precise task execution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
QANTASLINK - Network Aviation
Perth, WA, Australia
07.2019 - Current
- Performed comprehensive pre-flight cabin inspections to ensure compliance with safety regulations.
- Managed in-flight services, including food and beverage distribution, while adhering to company policies and procedures.
- Facilitated compliance with safety procedures throughout the journey.
- Focused on guest safety, comfort, and security while delivering superior customer service.
- Ensured seamless operations through effective communication between the flight deck and cabin crew.
- Adapted to remote work settings during overnight stays at multiple mine sites in WA.
- Adapted to diverse in-flight situations, including medical emergencies and disruptive passengers.
- Exhibited a high level of attention to detail when completing documentation for each flight.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Sales Expert - Women's Fashion
David Jones
Perth, WA, Australia
01.2018 - 07.2019
- Leveraged CRM tools to monitor customer engagements, transactions, and billing.
- Created innovative strategies to address complex sales challenges.
- Exceeded sales goals by implementing customized selling strategies.
- Executed precise merchandise displays and floor layouts according to company guidelines.
- Maintained organized and fully stocked selling floors to enhance shopping experience.
- Ensured compliance with David Jones' safety standards to support KPI attainment.
- Handled customer issues efficiently, fostering strong connections.
- Conducted training for junior sales team members.
- Adjusted to evolving and high-speed workplace conditions.
- Partnered with leadership to establish yearly sales targets and plans.
- Gathered data to create reports.
Education
Graduation Certificate -
Mandurah Catholic College
High School2017
Skills
- Ability to manage multiple task priorities in high-pressure, fast-paced environments
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent problem-solving skills, quickly identifying and resolving related issues
- Adaptability to changing situations and a willingness to learn new processes
- Customer service orientation with a commitment to client satisfaction
- Exceptional organisational and time management skills
- High level of professionalism and cultural awareness when dealing with diverse individuals
- Proven ability to work independently and as part of a collaborative team
- Conflict resolution skills, effectively managing disputes and concerns
- Understanding of safety and compliance regulations in the workplace
Certification
- AVI30219 Certificate III Aviation (Cabin Crew)
- AVIF0035 Manage Human Factors in Aviation
- Aviation Security (ASIC)
- Responsible Service of Alcohol (RSA)
- Senior First Aid
- Dangerous Goods Handling
- Australian Manual Driving License
- Australian Passport
- Certificate in Makeup Artistry
Timeline
Cabin Crew Member
QANTASLINK - Network Aviation
07.2019 - Current
Sales Expert - Women's Fashion
David Jones
01.2018 - 07.2019
Graduation Certificate -
Mandurah Catholic College