Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Manouge

Kearney springs ,QLD

Summary

I am motivated and strive for excellence in all fields. I have a variety of experience in education, early learning, hospitality, warehousing and wildlife caring.

References:

Pauline: Activation Supervisor/organiser Triangle House: 0422939346

Letitia Payton: Owner of Making Rainbows: 0437077463

Phoebe: Downlands tutoring organiser: PhoebeW@downlands.qld.edu.au



Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Urth Cafe
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Class Faciliatory

Making Rainbows
11.2021 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Communicate with young children in a manner that they understand the tasks at hand
  • Demonstrated respect, friendliness and speak with a kind manner.
  • Maintained energy and enthusiasm in fast-paced environment to ensure the children in the classes are enjoying themselves,
  • explain musical concepts such as beat, rhythm and pitch in a way that is easy to understand.
  • time management skills to make sure all the classes are being provided at the correct times.

Customer Service Officer

Territory Wildlife Park
02.2023 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Explained and helped visitors navigate the park.
  • Data entry for memberships.
  • Using POS systems.
  • Food and coffee perpetrations.
  • Working at a fast pace often having over 500 people coming through the main entry.

Bartending/ Functions/waitressing

The Club Toowoomba
10.2022 - 02.2023
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers.
  • Applied a wide range of skill required in hospitality to insure tasks were completed efficiently.
  • Processed and filed club member ships.
  • Handling of cash in bistro and gaming. Counting tills, and processing payouts.


Activation Assistant

The Triangle House
09.2022 - 09.2022
  • I have worked at the Butterfly House in Grand Central for the carnival of flowers for the past two years.
  • presenting facts and rules to an audience ensuring that I spoke with a calm voice at an appropriate level.
  • Educating kids and adults about all things butterflies.
  • strong team communication skills as keeping on track of numbers going through and cleanliness was a priority.
  • Collaborated with staff members to enhance customer service experience and exceed team goals.
  • Talking and engaging with up to 700 people in a day.

Tutor

Downlands
02.2021 - 09.2022
  • Collaboration with students to complete homework assignments.
  • Identify lagging skills and weaknesses and cooperating with students to construct and learning plan suited for their needs.
  • Tracking learning progress to identify opportunities to enhance tutoring methods tailored to individual students.
  • Encouraging creative thinking and using communication skills to motivate students.
  • Broad knowledge of the Queensland curriculum, range of subjects from students age 12 – 18.
  • Classroom behavior control skills, making students aware that they are miss-behaving, and implementing respect in the class room.

Functions/Bartender/Waitress/

The Royal Hotel
10.2021 - 08.2022

  • Performed opening and closing duties, printing sales reports, setting up for incoming shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • facilitated functions by myself with up to 70-80 guests. Ensured that they were served in a timely manner and that cleanliness of the area was kept on top of.
  • Went out of my way to make customers feel welcomed and appreciated making sure they left happy with the service.
  • waited tables, cleared glasses, ran food, served drinks and operated food till.

Bar Tender

The Farmers Arm
11.2020 - 08.2021
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Changing Kegs and ensuring that the colds room are neat and in order.
  • Maintaining customer satisfaction by ensuring positive and friendly communication and addressing customer needs and resolving concerns.
  • Shared knowledge of menu items, and bar selection enabling customers to make personal decisions based on taste and interest.
  • Trained new staff on drink preparations, product promotion, inventory, customer service skills and cleaning protocols.
  • Polished glassware, whiped tables and removed debris to keep customer areas clean.

Internal Sales/Store person

MM Electrical Palmerston
05.2019 - 10.2020
  • Operation of Unibus program to processing invoices, accounts payable, receiving freight, stock takes and inventory checks.
  • Fast paced and organized to complete daily tasks such as: forklift operations, packing orders, communicating with suppliers and customers via email and over the phone, filing documents (banking, manifests, cyclic’s, delivery dockets etc.).
  • Knowledge on power and water items and parts.
  • Working productively in a small team.
  • Picked stock according to order sheets and prepared for transport.
  • Restocked shelves and helped customers locate desired items.
  • Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.

Education

Bachelor of Science - Astronomical And Space Science

University of Southern Queensland
Toowoomba, QLD

Stage 1 And 2 (year 12)

Taminmin College
Darwin, NT
11.2018

Skills

  • Building blocks of learning
  • Transitional support
  • Education
  • Communication
  • hospitality and customer service
  • Piano and music
  • Maths

Certification

  • Cert 4 in Hospitality and Management
  • Working with Children Card
  • Responsible Service of Alcohol Certificate
  • responsible Service of Gambling
  • Open Queensland License

Timeline

Barista

Urth Cafe
08.2023 - Current

Customer Service Officer

Territory Wildlife Park
02.2023 - 07.2023

Bartending/ Functions/waitressing

The Club Toowoomba
10.2022 - 02.2023

Activation Assistant

The Triangle House
09.2022 - 09.2022

Class Faciliatory

Making Rainbows
11.2021 - Current

Functions/Bartender/Waitress/

The Royal Hotel
10.2021 - 08.2022

Tutor

Downlands
02.2021 - 09.2022

Bar Tender

The Farmers Arm
11.2020 - 08.2021

Internal Sales/Store person

MM Electrical Palmerston
05.2019 - 10.2020

Bachelor of Science - Astronomical And Space Science

University of Southern Queensland

Stage 1 And 2 (year 12)

Taminmin College

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Taylor Manouge