Taylor Mihajlowitsch
Woodville,SA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Member Service Consultant
RAA - General Insurance and Travel
02.2021 - Current
- General Insurance
- Complying with relevant Government Legislations
- Ensuring Accuracy of Data Entry
- Ensuring achievement of allocated sales targets
- Educating members on our Products and Services
- Quoting and Processing Policies
- Use of Multiple system and Cashiering Data Base
- Travel
- Receipting and Invoicing
- Quoting and Processing Domestic and International Insurance policies
- Following up on Email/Web Enquiries
- Communicating with Internal and External Stakeholders
Hearing Specialist, Customer Care Representative
Audika
03.2019 - 02.2021
- First contact to Inbound and Outbound Clients
- Diary Management - Appointment booking
- Correspondence/Liaising with clients
- Ensuring Achievement of Daily and Monthly KPIS
- Updating client records and renewing Government Hearing Services
- Filing; Photocopying; scanning documents
- General cleanliness of office
- Use of Multiple Systems: Pronto, Citrix and One Retail
Administration Assistant
Quality Blinds and Turf
01.2019 - 03.2019
- Reception Duties - Answering customer enquiries
- Appointment booking
- Perform general office duties such as ordering Supplies/Materials, Maintaining records, performing basic bookkeeping duties
- Prepare invoices, reports, financial statements and other documents using Microsoft Word, Excel Spreadsheet or Database software
- Filing Documents, records and contracts correctly
- Reporting to manager and finishing tasks in a timely manner
- Maintaining Clear communication with contractors and employees within the business.
Waiter/Barista
Billy Baxters, Cafe
05.2014 - 08.2018
- Opening and Closing of Store
- Delivering high customer service in a fast-paced work environment
- Table service, taking orders and communicating back to the kitchen
- Making a high volume of coffees
- General cleaning and clearing of tables
- Eftpos & cash handling
Education
Certificate III In Customer Engagement Certificate III Hospitality -
Findon High School
Skills
- Active Learning
- Adaptability
- Administration
- Ability to work with Multiple Systems
- Effective Communication
- Strong Work Ethic Empathetic
- Time Management Strong Work Ethic
- Quality and Compliance Time Management
- Organisational Skills Quality and Compliance
- Empathetic
Timeline
Member Service Consultant
RAA - General Insurance and Travel
02.2021 - Current
Hearing Specialist, Customer Care Representative
Audika
03.2019 - 02.2021
Administration Assistant
Quality Blinds and Turf
01.2019 - 03.2019
Waiter/Barista
Billy Baxters, Cafe
05.2014 - 08.2018
Certificate III In Customer Engagement Certificate III Hospitality -
Findon High School
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