Taylor Murrell
Brookdale,WA
Summary
Knowledgeable and dedicated customer service professional with experience in customer service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Looking to into a role working with children as is my passion.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pizza Hut
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Pizza Making, food Preparation and safety.
- Sanitation.
- Cash Handling and inventory Management.
Customer Service Manager
Chicken & Fish
01.2023 - 07.2023
- Food preparation, customer service, order taking, cleaning, unpacking stock, stocking cupboards and freezers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service
Hungry Jacks
01.2021 - 01.2022
- Processed orders, service requests and applied information to customers.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Collaborated as part of a team.
Volunteer Canteen Assistant
Dale Little Athletics
01.2019 - 01.2020
- Duties included, food preparation, customer service, cleaning, cashier
School Holiday Program Volunteer Assistant
Frank Konecny Community Centre
01.2019 - 01.2020
- Included- facilitating an art class for young children,
- Cleaning
- Communicating with participants
Education
Court Grammar School
Skills
- Cash Handling
- Verbal and Written Communication
- Cash Register Operations
- Leadership
- High Customer Service Standards Adherence
- Understanding Customer Needs
- Caring and Responsible
- Arts and Crafts
Timeline
Customer Service Representative
Pizza Hut
08.2023 - Current
Customer Service Manager
Chicken & Fish
01.2023 - 07.2023
Customer Service
Hungry Jacks
01.2021 - 01.2022
Volunteer Canteen Assistant
Dale Little Athletics
01.2019 - 01.2020
School Holiday Program Volunteer Assistant
Frank Konecny Community Centre
01.2019 - 01.2020
Court Grammar School
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