Vo Cat Anh (Taylor) Nguyen
Epping
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service, Retail Assistance, Stock
JD SPORTS
02.2022 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging accordingly.
- Handling daily deliveries and performing inventory checks and counts
- Managed efficient cash register operations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service, Retail Assistance
SEPHORA
- Maximising all selling opportunities to achieve and exceed KPI targets throughout customer engagement.
- Building clientele by regularly updating them on new seasonal collections and promotions.
- Ensuring the store visual merchandising is up to the company’s standard.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service, Retail Assistance
GLUE STORE
- Recommended complementary purchases to customers, increasing revenue.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service, Barista and Kitchen Hand
McDonald's
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service, Barista and Kitchen Hand
SCOOPY MILK BAR
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
Customer Service, Barista and Kitchen Hand
MONTMORENCY BAKEHOUSE AND CAFE
03.2017 - 08.2019
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Bachelor of Nursing -
LATROBE UNIVERSITY
Diploma of Health Science
Latrobe College
12.2021
Skills
- Goal-oriented mindset
- Client Relationship Building
- Workflow Management
- Strong Work Ethic
- Excellent Communication
- Multitasking and Organization
- Time Management
- Stock management
- Sales and Operations
Availability
Everyday
Languages
Vietnamese
Native or Bilingual
References
- JD Sports, 0415 895 171, Kathy (Store Manager)
- Montmorency Bakehouse and Cafe , montmorencybakehouse18@gmail.com, (03) 94352316
Timeline
Customer Service, Retail Assistance, Stock
JD SPORTS
02.2022 - Current
Customer Service, Barista and Kitchen Hand
MONTMORENCY BAKEHOUSE AND CAFE
03.2017 - 08.2019
Customer Service, Retail Assistance
SEPHORA
Customer Service, Retail Assistance
GLUE STORE
Customer Service, Barista and Kitchen Hand
McDonald's
Customer Service, Barista and Kitchen Hand
SCOOPY MILK BAR
Bachelor of Nursing -
LATROBE UNIVERSITY
Diploma of Health Science
Latrobe College
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