Store Manager
Rolld
- Hired, trained, and coached 10+ staff members on customer service skills and food and beverages knowledge
- Reduced variable cost by 7 % through tighter control and overtime
- Consistently exceeded monthly sales goals by a minimum of 10 % by training FOH staff on up selling techniques and creating a featured food and beverage program
- Maintained an employee retention rate 25% higher than the industry standard through management training programs periodic performance reviews and motivational coaching tactics
- Increased the profit margin or select menu items by 15% by switching to a local supplier with lower ingredients cost
