Taylor Pearce
Green Point,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in NSWA Call Taking. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with callers and patients alike. Motivated to maintain customer satisfaction in line with NSWA CORE values. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Medical Call Taker / Control Centre Assistant
NSW Ambulance
01.2022 - Current
- Role includes: Answering 000 calls for NSW community providing first aid over the phone in highly stressful situations, training and mentoring of inexperienced staff, ongoing education
- Skills include: Having a broad understanding of protocols and procedures, understanding of CAD System, have effective decision making skills under critical situations, excellent communication skills both with the community and colleagues and can adapt existing skills with new situations
Kanwal Veterinary Hospital
01.2020 - 01.2022
- Skills include: Pathology, Radiography, Anesthesia monitoring, ECG monitoring, taking Blood and running tests, blood smears, receptionist, Surgical theater nurse, surgery rechecks, Drug administration (within limits), IV catheter placement, Admits and discharges for surgeries, Emergency Nurse, Dental cleaning, Animal Nutrition, Vet assistant
Casual Retail Assistant
Kmart
01.2016 - 01.2021
- Roles Include - Apparel Section, Customer Service, Answering/transferring calls internal and external, fitting room attendant, presentation, training of new staff, sequence team
Education
Kindergarten to Year 12 - English standard, General Mathematics, Studies of Religion, Biology, VET Cert II Business Services, Cert II Animal Studies
MacKillop Catholic College
01.2019
Certificate IV - Veterinary Nursing
TAFE NSW - Gosford
Skills
- Surgical theatre nursing
- Surgery rechecks
- Professional communication
- Drug administration
- Language proficiency
- Emergency call support
- IV catheter placement
- Admitting and discharging for surgeries
- Emergency nursing
- Dental cleaning
- Animal Nutrition
- Veterinary assistance
- Understanding of protocols and procedures
- Understanding of CAD System
- Effective decision making
- Excellent communication skills
- Adaptability
- Complaint handling
- Stress tolerance
Personal Information
Date of Birth: 08/15/01
Timeline
Medical Call Taker / Control Centre Assistant
NSW Ambulance
01.2022 - Current
Kanwal Veterinary Hospital
01.2020 - 01.2022
Casual Retail Assistant
Kmart
01.2016 - 01.2021
Certificate IV - Veterinary Nursing
TAFE NSW - Gosford
Kindergarten to Year 12 - English standard, General Mathematics, Studies of Religion, Biology, VET Cert II Business Services, Cert II Animal Studies
MacKillop Catholic College
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