Taylor Peel
Safety Bay,Australia
Summary
With a proven track record at St Jude's Health Care Services, I excel in relationship building and disability awareness, enhancing client quality of life through empathetic support and innovative problem-solving. My leadership in team settings and adept use of computer skills have driven measurable improvements in client outcomes, underscoring my commitment to excellence in disability support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disability Support Worker
St Jude's Health Care Services
02.2023 - Current
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Kept accurate records for client files and handled related paperwork.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
Community Support Worker
Chess Connect
07.2022 - 12.2022
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Facilitated access to community resources for clients, improving their quality of life and independence.
- Coordinated with different service providers to meet clients' individual needs.
- Helped clients navigate social services system and access needed resources.
- Facilitated community outreach to expand participation and support.
- Guided and encouraged clients in the development of skills and strategies to help deal with individual problems and to build strengths.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviours, daily activities, new skills and notable incidents for documentation purposes.
Retail Supervisor
Puma Australia Pty Ltd
03.2018 - 01.2021
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Facilitated team meetings to discuss sales targets, share feedback, and develop cohesive strategies for achieving goals.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Certificate III - Individual Support (Disability) CHC33015
Enterprise And Training Company
Coffs Harbour, NSW03-2023
Skills
- Independent Living Support
- Relationship Building
- Disability Awareness
- Multicultural Sensitivity
- Documentation And Reporting
- Computer Skills
- Client Confidentiality
- Team Leadership
- Critical Thinking
- Communications and Interpersonal Skills
- Easy going and Reliable
- Self Motivated
Certification
CPR Certificate - Issued 10/2024
First Aid Certificate - Issued 04/2022
WWCC - Expiry 01/2026
NDIS Workers Screening Check - Issued 07/2022
National Police Check - Issued 01/2022
Current Drivers Licence
Timeline
Disability Support Worker
St Jude's Health Care Services
02.2023 - Current
Community Support Worker
Chess Connect
07.2022 - 12.2022
Retail Supervisor
Puma Australia Pty Ltd
03.2018 - 01.2021
CPR Certificate - Issued 10/2024
First Aid Certificate - Issued 04/2022
WWCC - Expiry 01/2026
NDIS Workers Screening Check - Issued 07/2022
National Police Check - Issued 01/2022
Current Drivers Licence
Certificate III - Individual Support (Disability) CHC33015
Enterprise And Training Company
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