Taylor Riddoch
Armstrong Creek,VIC
Summary
Versatile sales and services professional with strong background representing wide range of organizations and products. Strategic in managing accounts with retail food stores, wholesale grocers, restaurants, hotels, and institutions.
Resourceful professional in transportation and sales with a knack for completing tasks efficiently and productively. Specialize in route planning, customer service, and inventory management. Excel at communication, adaptability, and problem-solving to ensure seamless operations and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Dasher
DoorDash
Armstrong Creek, VIC
01.2025 - Current
- Carried food in insulated bags to maintain hot or cold temperature.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Recorded deliveries and daily sales transactions.
- Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
- Issued sales promotion materials to customers to boost sales.
- Stayed updated on current promotions offered by partner restaurants so that customers can be informed accordingly.
- Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
- Maintained positive relationships with customers to promote further business opportunities.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
- Assisted customers with placing their orders over the phone if needed.
- Fostered positive relationships with regular customers, contributing to increased loyalty and repeat business.
Cashier
Hungry Jacks
Geelong, VIC
11.2023 - 04.2024
- Customer Service: Created memorable customer experiences by maintaining an approachable and helpful attitude.
- Order Taking: Ensured precise service by accurately entering orders and addressing customer requirements.
- Handling Transactions: Process payments using cash, credit cards, or mobile payments, and give the correct change or receipt. This includes managing both large and small transactions, and handling money responsibly.
- Product Knowledge: Well-versed in current menu selections, available promotions, and unique offerings.
- Food Preparation: Assist with food preparation and packaging items, especially during busy periods.
- Cleaning and Maintenance: Help maintain cleanliness and hygiene in the front-of-house area, such as wiping down counters, cleaning trays, and ensuring that the area is presentable for customers.
- Order Accuracy: Double-check orders before handing them over to customers, ensuring accuracy in food items, portion sizes, and any customizations.
- Upselling: Encourage customers to add items, like drinks, sides, or desserts, to their orders in order to boost sales.
- Cash Register Management: At the end of the shift, I would count the cash in my drawer, ensure it matches with sales, and report discrepancies if there are any.
- Teamwork: Work collaboratively with other team members, including cooks, fellow cashiers, and managers, to ensure smooth operations, and efficient customer service.
Warehouse Worker
Ghanda
Geelong, VIC
03.2018 - 01.2019
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Assembled orders according to customer requests.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Used scanners to track parcel information, condition or receipt.
- Provided assistance in loading and unloading containers from ships and trains.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Followed established guidelines for picking orders accurately.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Used Car Sales Associate
Rex Gorell - Ford
Geelong, VIC
07.2017 - 02.2018
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Followed up with customers regarding their satisfaction with purchased vehicles.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted with pricing strategies for used cars based on make, model, condition, mileage and features.
- Identified customer needs, determined best vehicle options and negotiated prices.
- Completed paperwork and documentation for sales transactions including contracts, warranties and registration forms.
- Prepared weekly reports detailing sales performance against goals set by management.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Assistant
SexyLand
Geelong, VIC
12.2016 - 02.2018
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Accepted and completed cash, check and credit card payments.
- Informed customers about current promotions and discounts.
- Built and maintained relationships with peers and upper management to drive team success.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Provided excellent customer service to clients in person and over the phone.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers and provided assistance with product selection.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered incoming telephone calls to provide store, products and services information.
- Ensured compliance with company policies and procedures at all times.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Handled returns and exchanges according to company policies.
Aviation Logistics
Korr People
Sunshine, Vic
02.2016 - 10.2016
- Worked closely with logistics personnel to ensure timely deliveries.
- Inventory Check: Before moving the items, make sure to conduct a thorough inventory of all airplane parts and maintenance equipment. This helps ensure that nothing is lost or misplaced during the move.
- Categorization: Organize the items into categories (e.g., small parts, large components, tools, specialized equipment) to make unloading and storage more efficient.
- Labeling and Documentation: Properly label the items and document their details (e.g., serial numbers, part names) for tracking purposes. This is especially important in the aviation industry, where parts must be traceable.
- Space Allocation: Make sure the new warehouse is ready to accommodate the airplane parts. Create designated spaces for each type of equipment (e.g., heavy machinery, delicate parts, tools) to ensure proper organization and easy access.
- Safety Considerations: Ensure that safety protocols are in place in the warehouse, such as non-slip floors, clear pathways, and adequate storage shelving or racking systems to handle the weight and size of the parts.
- Specialized Storage: For sensitive parts like avionics, hydraulic systems, or electronic components, make sure they are stored in controlled environments (e.g., humidity, temperature) if required.
- Use of Equipment: Depending on the size and weight of the airplane parts, forklifts, pallet jacks, cranes, or other heavy-duty moving equipment may be necessary to safely move items from the truck into the warehouse.
- Team Coordination: If you're working with a team, it's essential to coordinate efforts to move large or awkwardly shaped items, ensuring that no damage is done during transportation.
- Careful Handling of Fragile Items: Smaller, more delicate parts (like avionics or sensors) should be handled with care, using appropriate padding, boxes, or packaging to avoid damage.
- Proper Placement: When moving the parts into the warehouse, place them according to their designated categories. Large parts, like engines or fuselage components, might require specific positions that are easy to access, but secure.
- Weight Distribution: Ensure that heavier items are stored on lower shelves or close to the warehouse floor for easy access and safety. Lighter, smaller parts can be stored on higher racks.
- Tagging and Barcoding: As parts are moved into the new warehouse, it's important to tag or barcode each part for easy retrieval and inventory management. This can help track where each part is located, and when it was moved.
- Regulations: Depending on the type of parts being moved (e.g., hazardous materials, specific maintenance tools), there may be aviation industry regulations that must be followed during storage and transport. Make sure to adhere to those safety standards.
- Final Inventory Check: Once everything is moved, do another inventory check to ensure all items are accounted for, and properly placed in the new warehouse.
- Labeling Locations: Label storage areas within the warehouse clearly, so employees can quickly find parts when needed.
- Documentation Updates: Update any tracking or inventory systems to reflect the new locations of the parts, ensuring smooth operations for future retrievals.
- Periodic Checks: After the move, ensure that the warehouse is regularly checked for organization, cleanliness, and safety.
- Ongoing Inventory Management: Maintain an up-to-date inventory system for all airplane parts and maintenance equipment to avoid any issues with misplaced or lost items in the future.
Receptionist
Kununurra Motel
Kunnunurra, W.A
06.2014 - 02.2016
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Coordinated pick-up and delivery of express mail services.
- Verified visitors' identification cards before allowing access to the building.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Computed bills, collected payments and made change for guests.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Assisted guests at check-in, providing information on various services within hotel.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Prepared reports related to occupancy rates, revenue generated from room sales for management review.
- Responded to customer complaints and addressed issues promptly and professionally.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Input and confirmed reservations for guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Verified customer credit to establish payment method for accommodations.
- Responded to inquiries and room requests made online, by phone, and via email.
- Issued room keys and escort instructions to bellhops.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Arranged tours, taxis or restaurant reservations for customers.
Education
High School Diploma -
Clonard
Geelong, VIC12-2010
Skills
- Skilled collaborator
- Rapid and adaptive
- Patience and tolerance
- Effective cross-functional communicator
- Solutions-oriented professional
- High achiever
- Cash handling proficiency
- Route planning expertise
- Quick decision-making
- Strong navigation skills
- Tech-savviness
Timeline
Dasher
DoorDash
01.2025 - Current
Cashier
Hungry Jacks
11.2023 - 04.2024
Warehouse Worker
Ghanda
03.2018 - 01.2019
Used Car Sales Associate
Rex Gorell - Ford
07.2017 - 02.2018
Sales Assistant
SexyLand
12.2016 - 02.2018
Aviation Logistics
Korr People
02.2016 - 10.2016
Receptionist
Kununurra Motel
06.2014 - 02.2016
High School Diploma -
Clonard
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