Summary
Overview
Work History
Education
Skills
QUALIFICATIONS
Timeline
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Taylor Ropata

Sydney,NSW

Summary

An ambitious professional with a decade of experience across diverse roles, demonstrating a strong commitment to continuous improvement. Adaptable to new situations and thriving in fast-paced environments, while maintaining professional communication and relationships.

Overview

10
10
years of professional experience

Work History

Youth Officer

Reiby Juvenile Justice NSW
Airds, NSW
03.2024 - Current
  • Supervise young people in custody.
  • Ensure the daily needs of young people are met.
  • Practice pro-social modelling and motivate young people to participate in day-to-day activities.
  • Maintain the safety and security of the centre.
  • Conduct activities including educational, vocational, recreational, and therapeutic programs.
  • Guide activities based on individual case plans.
  • Encourage young people to participate in case plan goals, programs, and activities.
  • Ensure fair and dignified treatment of young people.
  • Supervise to maintain the physical and psychological well-being of young people.
  • Maintain safety, good order, and security by:
  • Being proactive, whilst providing support to young people.
  • Making risk-based decisions.
  • De-escalating and Negotiating situations.
  • Deal with a diverse range of challenging behaviors.
  • Demonstrate and encourage pro-social behavior.
  • Assist in providing a safe and secure environment.
  • Prepare and maintain operational and case management records and reports.
  • Ensure accurate recording of strategies and actions.
  • Maintained accurate records of program activities, including participant feedback, outcomes and achievements.

Direct Service Advisor

National Australia Bank
Parramatta , NSW
01.2021 - 02.2024
  • Multi-Skilled banker who has developed a comprehensive understanding of transaction, savings, credit card and personal loan products
  • Managed customer accounts and provided customer service, resulting in a large increase in customer satisfaction.
  • Monitored multiple banking systems simultaneously to ensure timely response and accurate data as per customer's request
  • Managed customer service inquiries through multiple communication channels, including phone, email, and online digital messaging.
  • Conducted risk assessments and implemented risk management strategies to ensure compliance with regulations.
  • Provided technical support to customers over the phone and messaging.
  • Led huddles of interactive and learning developments to provide inclusiveness and understanding within the business.
  • Experience with multiple systems regarding to banking, but also Administrative and Data Entry work with Office and Excel.

Bar Attendant

Campbelltown Bowling Club
Campbelltown, NSW
12.2020 - 01.2022
  • Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
  • Managed closing duties such as restocking items at end of shift.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
  • Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
  • Operated cash registers and handled money transactions accurately.
  • Assisted in inventory management to ensure proper ordering of supplies and product rotation.
  • Checked identification of customers to verify age requirements for the purchase of alcohol.
  • Greeted customers, answered questions, and provided information about the bar's menu.
  • Responded promptly to customer complaints in a professional manner.
  • Cleaned tables between seating's and reset them quickly for incoming patrons.
  • Assisted managers in training new staff members on bar operations procedures.

Support Worker Officer

Access Community Health
NEW ZEALAND , WELLINGTON
02.2019 - 12.2020
  • Created and maintained a roster of staff to ensure adequate coverage during peak business hours.
  • Managed calls, emails and letter from company clients and staff, regarding individual issues, request and concerns.
  • Managed same-day leave and shift cover of all hours of the day when required.
  • Ensured that qualified support workers are assigned as per clients' requirements and needs.
  • Carried out related administration, whilst taking high volume of inbound calls, achieving effective solutions simultaneously.
  • Provided emotional and practical support to vulnerable adults.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Monitored financial bookkeeping for accuracy and compliance to resolve discrepancies.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Evaluated and addressed individual client needs and concerns.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve goals.

Claims Manager

IAG
NEW ZEALAND, WELLINGTON
08.2019 - 02.2020
  • Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
  • Maintained accurate records of all claims activities.
  • Submitted claims to insurance carriers for payment.
  • Drafted and filed motions to dismiss claims, resulting in reduced legal costs for clients.
  • Assessed damages and prepared detailed reports to support claims decisions.
  • Assisted in the development of new claims processes and procedures.
  • Processed insurance claims and handled insurance denials.
  • Answered incoming phone calls and emails from customers, providing accurate and timely responses.
  • Created processes for tracking open cases, monitoring progress towards resolution goals.
  • Negotiated settlement agreements between claimants and insurance companies when necessary.

Forklift Operator

Masterpet Australia
Smeaton Grange, NSW
11.2018 - 01.2019
  • Loaded and unloaded trucks and containers within designated time frames.
  • Followed instructions from supervisors and managers to complete tasks and assignments.
  • Operated a scanner to accurately track inventory movement and locations.
  • Followed safety protocols and maintained a clean and organised workspace, ensuring a safe and efficient work environment.
  • Performed daily safety checks to ensure forklift equipment was in proper working order.

Forklift Driver

CS LOGISTICS
Ingleburn, NSW
06.2018 - 10.2018
  • Operated forklift to move and store materials and equipment
  • Operated a forklift to move and load materials in a safe and efficient manner
  • Performed daily safety checks to ensure forklift equipment was in proper working order

Waitress Supervisor

Rashays
Campelltown, NSW
10.2014 - 10.2018
  • Developed and maintained a professional rapport with customers to ensure repeat business.
  • Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience.
  • Prepared tables for guests prior to their arrival, including setting up table linens and silverware.
  • Inspected dishes and silverware prior to serving customers to ensure proper presentation.

Inventory Specialist

TOLL
PRESTON, NSW
02.2018 - 06.2018
  • Identified and reported inventory discrepancies, resulting in improved inventory management.
  • Monitored inventory levels to ensure product availability and accuracy of inventory records.
  • Operated multiple machinery such as a: scissor lift, pallet rider and pallet jack.

Picker Packer

Next Logistics
INGLEBURN, NSW
08.2017 - 01.2018
  • Utilized RF scanners to track inventory movements throughout the facility.
  • Verified accuracy of picked items by comparing them against pick list.
  • Checked expiration dates on perishable items prior to packing them for shipment.
  • Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
  • Followed verbal and written instructions to accurately pick orders

Education

Netball Athlete Program -

Westfield Sports High School
Fairfield NSW

Skills

  • Multi-skilled in various roles and requirements
  • Proactive
  • Ready and open to learn and grow in new and all environments
  • Efficient and time effective
  • Advanced Computer Literacy
  • Advanced Administration experience
  • Ability to set professional boundaries
  • Ecstatic verbal and written communication
  • Ability to work independently, in a team and or step into leadership when required
  • Elite capability to work under pressure

QUALIFICATIONS

  • Working With Children Check.
  • Australian Full Drivers License.
  • Forklift License.
  • White Card Occupational Health & Safety.
  • RSA • Australian Responsible Service of Alcohol License.
  • RCG • Australian Responsible Conduct of Gaming.

Timeline

Youth Officer

Reiby Juvenile Justice NSW
03.2024 - Current

Direct Service Advisor

National Australia Bank
01.2021 - 02.2024

Bar Attendant

Campbelltown Bowling Club
12.2020 - 01.2022

Claims Manager

IAG
08.2019 - 02.2020

Support Worker Officer

Access Community Health
02.2019 - 12.2020

Forklift Operator

Masterpet Australia
11.2018 - 01.2019

Forklift Driver

CS LOGISTICS
06.2018 - 10.2018

Inventory Specialist

TOLL
02.2018 - 06.2018

Picker Packer

Next Logistics
08.2017 - 01.2018

Waitress Supervisor

Rashays
10.2014 - 10.2018

Netball Athlete Program -

Westfield Sports High School
Taylor Ropata