Summary

Overview

Work History

Education

Skills

QUALIFICATIONS

Timeline

Taylor Ropata

Sydney,NSW

Summary

An ambitious professional with a decade of experience across diverse roles, demonstrating a strong commitment to continuous improvement. Adaptable to new situations and thriving in fast-paced environments, while maintaining professional communication and relationships.

Overview

years of professional experience

Work History

Youth Officer

Reiby Juvenile Justice NSW

Airds, NSW

03.2024 - Current

Supervise young people in custody.
Ensure the daily needs of young people are met.
Practice pro-social modelling and motivate young people to participate in day-to-day activities.
Maintain the safety and security of the centre.
Conduct activities including educational, vocational, recreational, and therapeutic programs.
Guide activities based on individual case plans.
Encourage young people to participate in case plan goals, programs, and activities.
Ensure fair and dignified treatment of young people.
Supervise to maintain the physical and psychological well-being of young people.
Maintain safety, good order, and security by:
Being proactive, whilst providing support to young people.
Making risk-based decisions.
De-escalating and Negotiating situations.
Deal with a diverse range of challenging behaviors.
Demonstrate and encourage pro-social behavior.
Assist in providing a safe and secure environment.
Prepare and maintain operational and case management records and reports.
Ensure accurate recording of strategies and actions.
Maintained accurate records of program activities, including participant feedback, outcomes and achievements.

Direct Service Advisor

National Australia Bank

Parramatta , NSW

01.2021 - 02.2024

Multi-Skilled banker who has developed a comprehensive understanding of transaction, savings, credit card and personal loan products
Managed customer accounts and provided customer service, resulting in a large increase in customer satisfaction.
Monitored multiple banking systems simultaneously to ensure timely response and accurate data as per customer's request
Managed customer service inquiries through multiple communication channels, including phone, email, and online digital messaging.
Conducted risk assessments and implemented risk management strategies to ensure compliance with regulations.
Provided technical support to customers over the phone and messaging.
Led huddles of interactive and learning developments to provide inclusiveness and understanding within the business.
Experience with multiple systems regarding to banking, but also Administrative and Data Entry work with Office and Excel.

Bar Attendant

Campbelltown Bowling Club

Campbelltown, NSW

12.2020 - 01.2022

Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
Managed closing duties such as restocking items at end of shift.
Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
Operated cash registers and handled money transactions accurately.
Assisted in inventory management to ensure proper ordering of supplies and product rotation.
Checked identification of customers to verify age requirements for the purchase of alcohol.
Greeted customers, answered questions, and provided information about the bar's menu.
Responded promptly to customer complaints in a professional manner.
Cleaned tables between seating's and reset them quickly for incoming patrons.
Assisted managers in training new staff members on bar operations procedures.

Support Worker Officer

Access Community Health

NEW ZEALAND , WELLINGTON

02.2019 - 12.2020

Created and maintained a roster of staff to ensure adequate coverage during peak business hours.
Managed calls, emails and letter from company clients and staff, regarding individual issues, request and concerns.
Managed same-day leave and shift cover of all hours of the day when required.
Ensured that qualified support workers are assigned as per clients' requirements and needs.
Carried out related administration, whilst taking high volume of inbound calls, achieving effective solutions simultaneously.
Provided emotional and practical support to vulnerable adults.
Developed positive relationships with service users and maintained professional boundaries at all times.
Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
Monitored financial bookkeeping for accuracy and compliance to resolve discrepancies.
Used active listening skills and supportive diction to cultivate client rapport and open communication.
Evaluated and addressed individual client needs and concerns.
Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve goals.

Claims Manager

IAG

NEW ZEALAND, WELLINGTON

08.2019 - 02.2020

Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
Maintained accurate records of all claims activities.
Submitted claims to insurance carriers for payment.
Drafted and filed motions to dismiss claims, resulting in reduced legal costs for clients.
Assessed damages and prepared detailed reports to support claims decisions.
Assisted in the development of new claims processes and procedures.
Processed insurance claims and handled insurance denials.
Answered incoming phone calls and emails from customers, providing accurate and timely responses.
Created processes for tracking open cases, monitoring progress towards resolution goals.
Negotiated settlement agreements between claimants and insurance companies when necessary.

Forklift Operator

Masterpet Australia

Smeaton Grange, NSW

11.2018 - 01.2019

Loaded and unloaded trucks and containers within designated time frames.
Followed instructions from supervisors and managers to complete tasks and assignments.
Operated a scanner to accurately track inventory movement and locations.
Followed safety protocols and maintained a clean and organised workspace, ensuring a safe and efficient work environment.
Performed daily safety checks to ensure forklift equipment was in proper working order.

Forklift Driver

CS LOGISTICS

Ingleburn, NSW

06.2018 - 10.2018

Operated forklift to move and store materials and equipment
Operated a forklift to move and load materials in a safe and efficient manner
Performed daily safety checks to ensure forklift equipment was in proper working order

Waitress Supervisor

Rashays

Campelltown, NSW

10.2014 - 10.2018

Developed and maintained a professional rapport with customers to ensure repeat business.
Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience.
Prepared tables for guests prior to their arrival, including setting up table linens and silverware.
Inspected dishes and silverware prior to serving customers to ensure proper presentation.

Inventory Specialist

TOLL

PRESTON, NSW

02.2018 - 06.2018

Identified and reported inventory discrepancies, resulting in improved inventory management.
Monitored inventory levels to ensure product availability and accuracy of inventory records.
Operated multiple machinery such as a: scissor lift, pallet rider and pallet jack.

Picker Packer

Next Logistics

INGLEBURN, NSW

08.2017 - 01.2018

Utilized RF scanners to track inventory movements throughout the facility.
Verified accuracy of picked items by comparing them against pick list.
Checked expiration dates on perishable items prior to packing them for shipment.
Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
Followed verbal and written instructions to accurately pick orders