Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Ross

Brisbane,QLD

Summary

Customer-focused professional with experience in medical imaging reception, hospitality, and retail environments. Proficient in managing administrative tasks, coordinating schedules, and maintaining accurate records in fast-paced settings. Skilled in handling correspondence, liaising with diverse stakeholders, and ensuring efficient service delivery. Strong organisational abilities, attention to detail, and a commitment to confidentiality. Experienced in preparing reports, managing databases, and providing high-quality support to teams. Eager to leverage transferable skills in a dynamic role, contributing to operational success and excellence.

Overview

6
6
years of professional experience

Work History

Receptionist, Call Center Clerk

I-MED Radiology
West Regions, Queensland
05.2022 - Current
  • Greeted patients and visitors professionally, verified patient information, and scheduled appointments.
  • Coordinated and managed appointment scheduling efficiently to optimise workflow.
  • Ensured smooth operations by utilising proficient data entry skills with accuracy.
  • Enhanced patient care by addressing and resolving complaints promptly and empathetically.
  • Implemented effective protocols for imaging equipment and scheduling software usage.
  • Demonstrated strong multitasking skills with consistent attention to detail.
  • Improved communication through active listening and clear verbal and written expression.
  • Utilised problem-solving abilities to address issues while maintaining empathetic communication.
  • Exercised sound decision-making in fast-paced environments.
  • Managed time effectively to meet deadlines and operational demands.
  • Displayed flexibility by adapting to changing priorities and challenges.
  • Maintained confidentiality and adhered to privacy protocols in handling sensitive information.

Hotel Receptionist

Vibe Hotel
Surfers Paradise, QLD
12.2021 - 05.2022
  • Welcomed guests upon arrival, delivering exceptional customer service to ensure a positive experience.
  • Developed and implemented strategies to enhance the overall guest experience.
  • Utilised strong administrative skills to manage daily operations efficiently.
  • Maintained organisation in a fast-paced environment, ensuring smooth service delivery.
  • Coordinated with housekeeping staff to uphold high standards of cleanliness and guest satisfaction.
  • Demonstrated outstanding teamwork and collaboration skills to achieve operational goals.
  • Streamlined guest interactions to improve efficiency and satisfaction.
  • Established and maintained protocols to ensure optimal security and compliance with company policies.
  • Applied effective problem-solving techniques to address guest concerns and resolve issues promptly.
  • Assisted guests with directions, transportation arrangements, and other requests to enhance their stay.

Crew Member

McDonald's
Jimboomba, QLD
05.2019 - 12.2021
  • Prepared orders quickly and accurately, following customer specifications and company guidelines.
  • Assisted team members during peak periods to ensure smooth operations.
  • Resolved customer complaints promptly while maintaining a positive and professional attitude.
  • Organised storage areas for food products, beverages, and restaurant supplies to maintain efficiency.
  • Prepared beverages such as coffee, smoothies, and milkshakes to company standards.
  • Processed takeout orders efficiently, ensuring timely delivery of meals.
  • Packaged menu items and placed drink orders into carriers for customer convenience.
  • Entered customer orders into the system, including special requests and food allergies, to ensure accuracy in the kitchen.
  • Delivered orders to guests within expected service times to enhance the customer experience.
  • Maintained high standards of customer service during high-volume, fast-paced shifts.
  • Processed cash and card payments, returning receipts, change, and cards promptly and accurately.

Education

Emmaus College
Jimboomba, QLD
11-2021

Skills

  • Customer Service: Expertise in delivering high-quality support and addressing client needs effectively
  • Administrative Skills: Proficient in managing schedules, organising tasks, and handling correspondence
  • Organisational Skills: Adept at prioritising tasks, maintaining order, and streamlining processes
  • Teamwork and Collaboration: Experienced in working effectively within diverse teams to achieve common goals
  • Security and Compliance: Familiar with regulations and practices to ensure adherence to security and compliance standards
  • Problem Solving: Skilled in identifying issues, developing solutions, and implementing effective strategies
  • Multitasking: Capable of managing multiple responsibilities simultaneously without compromising quality
  • Effective Listening and Communication: Strong ability to actively listen, articulate thoughts clearly, and facilitate productive interactions
  • Issue Resolution and Empathy: Proficient in resolving conflicts and demonstrating understanding and compassion towards others
  • Decision-Making: Competent in evaluating options and making informed decisions under pressure
  • Time Management: Efficient in managing time and meeting deadlines while balancing various tasks
  • Adaptability: Flexible and able to adjust to changing circumstances and priorities
  • Microsoft Office Proficiency: Experienced in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for various tasks

References

  • Kylie Revelo - I-MED Radiology Office Supervisor Forest Lake

0735486821

kylie.revelo@i-med.com.au

  • Durgai (Ish) Balakrishnan - Office Manager Indooroopilly

0428799207

0735689702

durgai.balakrishnan@i-med.com.au

  • Vu Pham - Chief Medical Imaging Technologist

0433164187 

0735486841

vu.pham@i-med.com.au

Timeline

Receptionist, Call Center Clerk

I-MED Radiology
05.2022 - Current

Hotel Receptionist

Vibe Hotel
12.2021 - 05.2022

Crew Member

McDonald's
05.2019 - 12.2021

Emmaus College

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Taylor Ross