Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Taylor Rowlands

North Yunderup,Western Australia

Summary

I consider myself a hardworking individual who is committed to doing tasks at the best of my ability. I am an extremely keen, motivated and conscientious worker whom is highly organised and reliable. My employment history has provided me with the essential skills, strengths and abilities to perform a variety of duties. I have a positive attitude towards work and I am eager to learn new skills to progress my career. I am confident that my referees will attest to my strengths and confirm that I am a reliable and focused employee with an extremely good work ethic.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dual Authorisation Specialist & Process Expert

Bankwest
10.2017 - Current
  • Approving and authorising high volume payments completed by processing colleagues.
  • High attention to risk and detail raising errors if applicable.
  • Supporting and coaching colleagues in their skills and development.
  • Guiding colleagues through processes and steps to enhance their skills and provide constant support.
  • Liaising with several stakeholders to provide customer service and outcomes.
  • Reviewing tasks and escalating appropriately.
  • Working with team leader to support with leader roles to support the team in leader absence.
  • Working through a number of initiatives and continuous improvements to support team growth and process improvements.
  • Delivering change and training to the team.
  • Quality assurance checking on processors cases.
  • Problem solving in complex cases and providing approval where required.

Sales Assistant / Relief Store Manager

Bra's N Things
10.2015 - 10.2017
  • End of day procedures including cash handling and invoicing.
  • Opening & closing the stores.
  • Assisting with roster changes and roster cover across 3 stores in annual leave & absences of staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Stock take.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Organized promotional events to engage potential customers and generate new business opportunities.

Sales Assistant

Equip Accessories
10.2013 - 10.2015
  • End of day procedures including cash handling and invoicing.
  • Opening & closing the stores.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Stock take.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Organized promotional events to engage potential customers and generate new business opportunities.

Administrator Assistant

TRANZACT FINANCIAL SERVICES (Sydney)
06.2012 - 04.2013
  • Streamlined office operations by implementing efficient filing and organizational systems.
  • Improved team collaboration by managing schedules and coordinating meetings for staff members.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
  • Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
  • Increased efficiency in data entry tasks by implementing time-saving techniques and software tools.
  • Created and amend documents, for example, invoices, reports, letters and financial statements by means of word processing, spreadsheet, database and other presentation software.
  • Arranged responses to letters containing schedule inquiries.
  • Filed and recovered documents, records and reports.

Education

High School Diploma -

Mandurah Catholic College
12.2010

Skills

  • Dependable & reliable
  • Attention to detail
  • Organisational skill and time management
  • Self-Motivated
  • Flexible and Adaptable
  • Problem solving for complex experiences

Certification

Certificate 1 in Work Preparation

Certificate 1 in Business

Certificate 1 & 2 in Information Technology

Certificate 3 in Education Assistant

Government Departmental E Number: 40549881

References

Doris Cubrilo

Team Leader

Bankwest

0424 175 865


Paul Hillman

Former Team Leader

Bankwest

0474 932 656


Timeline

Dual Authorisation Specialist & Process Expert

Bankwest
10.2017 - Current

Sales Assistant / Relief Store Manager

Bra's N Things
10.2015 - 10.2017

Sales Assistant

Equip Accessories
10.2013 - 10.2015

Administrator Assistant

TRANZACT FINANCIAL SERVICES (Sydney)
06.2012 - 04.2013

High School Diploma -

Mandurah Catholic College

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Taylor Rowlands