Taylor Stones

Customer Service Champion

Kfc Parkhurst

02.2022 - Current

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Implemented feedback from customers to enhance product offerings and improve overall satisfaction.
Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
Built loyal clientele by delivering personalized solutions that catered to individual needs and preferences.
Consistently exceeded performance metrics with efficient problem-solving and timely communication.
Participated in ongoing professional development opportunities to stay current on best practices within the field of customer service.
Collaborated with cross-functional teams to address complex customer issues effectively and efficiently.
Assisted in the development of training materials for new hires, standardizing procedures across the team for consistent service delivery.
Developed strong relationships with customers, fostering trust and improving brand reputation.
Adapted quickly to changes in company policies or procedures as needed while ensuring minimal disruption to daily operations.
Mentored new hires in mastering company policies, products, and services for optimal customer support.
Resolved escalated customer complaints diplomatically, preserving long-term relationships with valued clients.
Contributed ideas during team meetings to optimize workflows and improve overall team efficiency in handling customer inquiries.
Maintained thorough knowledge of industry trends and competitor offerings to better serve customers'' unique needs.
Provided expert advice on product selections, leading customers towards informed purchasing decisions.
Streamlined customer service processes for quicker issue resolution and improved overall experience.
Identified opportunities for upselling or cross-selling products, increasing revenue without compromising customer relationships.
Responded to customer requests for products, services, and company information.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Promptly responded to inquiries and requests from prospective customers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Trained new personnel regarding company operations, policies and services.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Managed timely and effective replacement of damaged or missing products.
Sought ways to improve processes and services provided.
Identified and resolved discrepancies and errors in customer accounts.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Summary

Overview

Work History

Customer Service Champion

Education

High School Diploma -

Skills

Interests

Timeline

Customer Service Champion

High School Diploma -

Similar Profiles

Mikal AbrahamMikal Abraham

Sarah L. WheelerSarah L. Wheeler

Rebecca SeegerRebecca Seeger