Summary
Overview
Work History
Education
Skills
References
Timeline
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Taylor Tumohe

Wyndham Vale

Summary

Proven in high-stress environments, adeptly managed customer disputes at Air New Zealand, enhancing loyalty through empathetic service. A team player with exceptional communication skills, I led cash-handling teams at Rainbows End, significantly improving service efficiency. Skilled in customer service and problem-solving, I consistently exceed satisfaction metrics without relying on numerical percentages.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Air New Zealand
02.2023 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier Team Lead

Rainbows End
01.2021 - 01.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained team members on cash register operation and cash handling.

Waitress

Blacksmith Bar & Restaurant
07.2018 - 11.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Foundation Skills Level 1 & 2 -

Skills Update
Takanini, NZ
08.2018

Business And Enterprise Level 2 - Business And Enterprise

Best Pacific
Manukau, NZ
2017

NCEA LEVEL 2 -

Alfriston College
Auckland, NZ
07.2016

NCEA LEVEL 1 -

Hauraki Plains College
Ngatea, NZ
10.2015

Skills

  • Customer Service
  • Positive attitude
  • Communication skills
  • Punctuality
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Customer satisfaction measurement
  • Team player

References

Manawa Finepolo

Air NZ Customer Service Representative - Supervisor

Ph: 0226757800

@: Manawahpuru@hotmail.com


Paulette Houlden

Rainbows End - Guest Services Department Manager

Ph: 0211491279

@: Paulette@rainbowsend.co.nz


Cheyne Louise Tia

Blacksmith Bar and Restaurant - Shift Manager

Ph: 02108818528

@: Cheynepuru@gmail.com

Timeline

Customer Service Representative

Air New Zealand
02.2023 - 11.2024

Cashier Team Lead

Rainbows End
01.2021 - 01.2023

Waitress

Blacksmith Bar & Restaurant
07.2018 - 11.2020

Foundation Skills Level 1 & 2 -

Skills Update

Business And Enterprise Level 2 - Business And Enterprise

Best Pacific

NCEA LEVEL 2 -

Alfriston College

NCEA LEVEL 1 -

Hauraki Plains College

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Taylor Tumohe