Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Taylor Walker

Clyde North,VIC

Summary

Customer-oriented Manager with 5 years of experience focused on delivering positive customer experiences to promote loyalty and repeat business. Successful at improving sales procedures to streamline and strengthen processes. Uses independent decision-making skills, quick thinking and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

General Manager

Melbourne Fencing Specialists
07.2023 - Current
  • Overseeing day-to-day operations
  • Managing budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Negotiating price and service with customers and vendors to decrease expenses and increase profit.
  • Handling problematic customers and clients to assist lower-level employees and maintain excellent customer service.


Games Sales Coordinator

JB Hi-Fi
04.2018 - 07.2023
  • Built relationships with customers to encourage repeat business.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques.
  • Completed store opening and closing procedures.


Software Advisor

JB Hi-Fi
11.2015 - 04.2018
  • Restocked, displayed and organized merchandise.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash and card and transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.


Cashier/Kitchen Hand

Hungry Jack's
06.2014 - 10.2015
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.


Education

Bachelor of Music - Music Production

JMC Academy
South Melbourne, VIC
2017

High School Diploma -

Northern College of The Arts And Technology
Preston, VIC
2015

Parade College
Bundoora, VIC
2012

Skills

  • Team Training and Development
  • Customer Service
  • Operations Oversight
  • Merchandising Operations
  • Complaint Resolution
  • Store Opening and Closing
  • Strong Technological Knowledge
  • Highly Motivated and Punctual
  • Proficient in Microsoft Office

Additional Information

  • Cert II in Music Performance (VET)
  • Cert II & III in Music Technology (VET)

Timeline

General Manager

Melbourne Fencing Specialists
07.2023 - Current

Games Sales Coordinator

JB Hi-Fi
04.2018 - 07.2023

Software Advisor

JB Hi-Fi
11.2015 - 04.2018

Cashier/Kitchen Hand

Hungry Jack's
06.2014 - 10.2015

Bachelor of Music - Music Production

JMC Academy

High School Diploma -

Northern College of The Arts And Technology

Parade College

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Taylor Walker