Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Woolaston

Thornlands,Queensland

Summary

Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimisation, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organisational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.

Overview

10
10
years of professional experience

Work History

Administrative Coordinator

Mater Hospital
Brisbane , QLD
11.2022 - Current
  • Responded to customer inquiries via phone or email in a professional manner.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Reviewed invoices for accuracy before submitting them for payment approval.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Provided superior customer service at all times.
  • Facilitated communication between departments to support project completion and goal achievement.
  • Processed payroll information according to established guidelines.
  • Coordinated scheduling and logistics for staff meetings and corporate events.
  • Compiled statistical data from various sources for analysis.

Administrative Officer

Government/Community Recovery
Brisbane, QLD
07.2022 - Current
  • Developed administrative team to support corporate growth and objectives.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Directed and oversaw office personnel activities.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Answered phone calls to provide information, resulting in effective business correspondence.
  • Received and distributed mail, letters and packages.
  • Assisted in compiling monthly expense reports.
  • Provided HR administrative assistance to management team.

Business Manager

Abode Building and Pest
Brisbane, QLD
08.2023 - 08.2024
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analysed customer feedback data to generate reports on customer satisfaction levels.
  • Conducted research on current industry trends to identify potential areas for improvement in business operations.
  • Oversaw full accounting cycle and prepared applicable financial statements.
  • Wrote reports, authored papers and organized supporting documentation.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Manager

McDonald's
Carindale, QLD
09.2019 - 06.2022
  • Monitored staff performance and addressed issues.
  • Recruited and trained new employees to meet job requirements.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Contributed to team efforts by accomplishing related results as needed.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Adhered to company policies regarding attendance and punctuality.

Manager

CityBeach
Carindale, QLD
04.2015 - 11.2020
  • Monitored staff performance and addressed issues.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Directed recruitment, hiring, and training of new staff members.
  • Greeted customers to determine wants or needs.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Handled returns and exchanges according to company policies.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Managed cash register operations using POS system and processed sales and returns.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

Year 12 Certificate - High School

Lourdes Hill College
Hawthorne, QLD
11-2018

Skills

  • Customer service
  • Data entry
  • Invoice processing
  • Payroll administration
  • Event coordination
  • Microsoft Excel
  • Team building
  • Employee training
  • Project management
  • Time management
  • Office administration
  • Communication skills
  • Problem solving
  • Operational efficiency
  • Calendars management
  • Coaching and mentoring
  • Report analysis
  • Active listening
  • Workflow coordination
  • Goal setting
  • Recruitment and hiring
  • Microsoft Access
  • Task prioritisation
  • Policy and procedure modification
  • Work from home

References

Christine Svensdotter

Mater Hospital - Department Manger

Contact Number: 0417 762 113

Fred Fredericksen
Griffith Sports Social-Sport Co-Ordinator Contact Number: 0435 093 311

Ylva Trattos

Babysitting Service

Contact Number:0416 029 203

Timeline

Business Manager

Abode Building and Pest
08.2023 - 08.2024

Administrative Coordinator

Mater Hospital
11.2022 - Current

Administrative Officer

Government/Community Recovery
07.2022 - Current

Manager

McDonald's
09.2019 - 06.2022

Manager

CityBeach
04.2015 - 11.2020

Year 12 Certificate - High School

Lourdes Hill College

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