Taylor Toetu Tofaeono
Craigieburn,VIC
Summary
Accomplished professional with extensive experience in client and customer service within freight forwarding, logistics, and aviation sectors. Consistently achieved top KPI standards through exceptional time management and service quality. Committed to continuous development and contributing effectively to team and organizational success.
Overview
2026
2026
years of professional experience
Work History
Cartage Team Leader
Rohlig Australia
Melbourne Airport, VIC
2021 - Current
- Oversaw team operations, ensuring adherence to quality standards and safety protocols..
- Streamlined workflow processes, improving efficiency and reducing operational bottlenecks.
- Mentored junior staff, providing guidance and support to enhance performance outcomes.
- Facilitated regular team meetings, promoting open communication and addressing challenges promptly.
- Analyzed operational data, utilizing insights to drive strategic decision-making and process enhancements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Ground Handling Agent
Swissport International
Melbourne Airport, VIC
04.2019 - 2021
- Responsible for providing cargo handling services for contracted airlines, together with maintaining and upkeeping strict KPIs for the performance of flights and all services pertaining to the Company
- Provide value added high standard services to clients and customers face to face to ensure customer satisfaction together with coordinating with senior management.
- Advocate the best image of the company through proper attire, communication, service orientation, teamwork, high discipline.
Cartage Coordinator
Panalpina World Transport
Melbourne Airport, VIC
2018 - 2019
- Contributing member that oversaw all main clients. Maintained an on-time performance for deliveries according to their KPI’s
- Ongoing communication with clients, working closely and liaising with them on their daily requirements.
- Regular client visits to maintain well-kept relationships together with high quality service and performance
Cartage Coordinator
Clemenger International Freight
Tottenham, VIC
10.2015 - 02.2017
- Key point of contact to the biggest client, working closely with senior management to continually provide regular updates and high quality of service.
- Liaising both internally with colleagues and externally with clients to ensure on time performance with the account.
- Maintained client KPI’s whilst continually working under rigorous situations and high-pressured volumes of work.
Cartage Coordinator
Panalpina World Transport
Melbourne Airport, VIC
03.2010 - 10.2015
- Contributing member that oversaw all main clients. Maintained an on-time performance for deliveries according to their KPI’s
- Ongoing communication with clients, working closely and liaising with them on their daily requirements.
- Regular client visits to maintain well-kept relationships together with high quality service and performance
Education
Diploma - Freight Forwarding & Logistics
My Freight Career
01.2012
VCE - undefined
Box Forest High School
01.2008
Skills
- Organizational effectiveness
- Time efficiency
- Self-starter mentality
- Team collaboration
- Performance excellence under pressure
- Punctuality and professionalism
- Verbal and written skills
Reference
Manuel Tsirmiris - Transport Manager, Rohlig Australia
0467 905 592
Timeline
Ground Handling Agent
Swissport International
04.2019 - 2021
Cartage Coordinator
Clemenger International Freight
10.2015 - 02.2017
Cartage Coordinator
Panalpina World Transport
03.2010 - 10.2015
VCE - undefined
Box Forest High School
Cartage Team Leader
Rohlig Australia
2021 - Current
Cartage Coordinator
Panalpina World Transport
2018 - 2019
Diploma - Freight Forwarding & Logistics
My Freight Career