Taylyn Symes
Brisbane,QLD
Summary
Customer-focused store manager with extensive experience in retail operations and team leadership. Proven track record in driving sales growth, enhancing customer loyalty, and optimizing profitability through effective training and strategic planning. Skilled in inventory management and operational efficiency, consistently exceeding performance goals. Recognized for strong communication skills and ability to foster a collaborative team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Liquorland
Brisbane, QLD
09.2024 - Current
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed daily banking activities including deposits and withdrawals for operational efficiency.
- Conducted regular price checks to maintain competitive pricing across all products.
- Prepared monthly reports detailing sales figures, expenses, and profits for analysis.
- Monitored inventory levels, placing orders to ensure shelves remained stocked.
- Established customer service standards and ensured staff compliance for quality assurance.
- Trained and mentored new employees on operational procedures and company policies.
Team Member
McDonalds
Brisbane, QLD
03.2024 - 09.2024
- Assisted customers with product selection and ordering process to enhance satisfaction.
- Greeted customers upon entering store, fostering positive first impressions.
- Operated cash registers for efficient payment processing and transaction accuracy.
- Maintained clean and organized work area, ensuring safety and productivity.
- Monitored expiration dates on food items to guarantee freshness.
- Collaborated with team members to maximize efficiency and productivity.
- Resolved customer issues promptly, maintaining professionalism throughout interactions.
- Rotated through various stations to meet team needs and optimize workflow.
Department Manager
McDonalds
Benalla, VIC
06.2019 - 02.2024
- Ensured compliance with company policies and relevant regulations across all operations.
- Conducted regular performance reviews to monitor employee progress and encourage development.
- Maintained accurate inventory records to facilitate efficient ordering and stocking processes.
- Managed budgets effectively, ensuring expenses remained within allocated limits.
- Created monthly staff schedules to guarantee adequate coverage during peak hours.
- Resolved customer complaints promptly, maintaining strong client relationships and satisfaction.
- Identified training needs and organized workshops to enhance employee skills and performance.
- Fostered a positive work environment, promoting teamwork through supportive leadership practices.
Pharmacy Assistant
Amcal
Benalla, VIC
06.2019 - 06.2020
- Ensured compliance with safety procedures for handling hazardous chemicals, including cleaning solutions.
- Addressed customer inquiries on drug interactions, side effects, and dosage instructions.
- Managed multiple tasks simultaneously while meeting strict deadlines.
- Tracked expiration dates for all medications and disposed of expired items according to regulations.
- Greeted customers at pharmacy counter to assess needs.
- Resolved customer complaints promptly and professionally.
- Assisted customers with prescription refills and over-the-counter medication requests.
- Maintained inventory records through effective restocking of pharmaceutical shelves.
Education
Benalla P-12 College
Benalla, VICSkills
- Customer service and support
- Inventory management
- Sales analysis
- Employee training and development
- Cash handling and reconciliation
- Regulatory compliance
Certification
Responsible service of alcohol:
- Issued by Express online training
- Attained on December 9, 2024
Timeline
Store Manager
Liquorland
09.2024 - Current
Team Member
McDonalds
03.2024 - 09.2024
Department Manager
McDonalds
06.2019 - 02.2024
Pharmacy Assistant
Amcal
06.2019 - 06.2020
Benalla P-12 College