Tayvan Townsend
SYDNEY,Australia
Summary
IT Administrator with over 4 years managing IT infrastructure across multiple sites. Implementing security measures and MDM policies while optimizing operations through technology deployment. Strong communicator translating technical language for non-technical staff and enhancing operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Administrator
Alpha Lifecare
NSW
2023.09 - 2026.04
- Implement security patches and Intune MDM policies to strengthen cybersecurity.
- Administered IT systems across 7 sites to ensure reliable access and performance.
- Managed Network stacks along with security and back-end technologies
- Provide Level 1-2 IT support and liaise with vendors for escalated issues.
- Acted as sole face of IT department and first point of contact for all IT questions and issues
- Deployed new technologies and acquired IT service contracts to enhance operational efficiency.
- Assumed responsibilities from the trainee position.
IT Administrator Trainee
MEGT / Alpha Lifecare
NSW
2021.12 - 2023.08
- Managed IT helpdesk, troubleshooting hardware, software, and network issues to ensure user satisfaction.
- Onboarded new users/devices and managed IT projects, streamlining operational processes.
- Configured network stacks and CCTV systems, enhancing reliability and performance.
- Commissioned demo technology solutions for client evaluation
IT Support Work Experience
TAFE
2020.10 - 2020.10
- Installed and configured operating systems including Windows 10 and Linux distributions.
- Resolved commercial IT issues, enhancing customer satisfaction.
- Sorted and cleaned IT equipment to maintain quality for resale.
Education
Certificate IV - IT (Networking)
MTP
Remote2023-01
Certificate III - IT (Networking & Hardware)
TAFE NSW / TVET
Blacktown, NSW2021-01
Skills
- IT Support & Troubleshooting
- Help Desk
- Incident Response
- Cybersecurity
- Network Administration
- Network Security
- Operating Systems
- VOIP
- Printers
- Surveillance Systems
- Multi-Site IT Operations
- Project & Vendor Management
- Automation Tools
- Technical Communication
- CRM
Certification
- Certificate IV in IT (Networking), 01/01/23, MTP
- Certificate III in IT (Networking & Hardware), 01/01/21, TAFE NSW / TVET
- Microsoft Office Specialist Associate (Office 2019), 01/01/22
- Microsoft Technology Associate: Windows OS Fundamentals, 01/01/22
- IT Specialist - Networking & Network Security, 01/01/23
- Azure Fundamentals, 01/01/23
Personal Information
Citizenship: Australian Citizen
Timeline
IT Administrator
Alpha Lifecare
2023.09 - 2026.04
IT Administrator Trainee
MEGT / Alpha Lifecare
2021.12 - 2023.08
IT Support Work Experience
TAFE
2020.10 - 2020.10
Certificate IV - IT (Networking)
MTP
Certificate III - IT (Networking & Hardware)
TAFE NSW / TVET