Tayyab Abdul Rehman
Wantirna,VIC
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience in customer care. Highly effective and comfortable working with people at all levels in organization.
Overview
7
7
years of professional experience
Work History
Owner and Manager
Souvla Tecoma
06.2023 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service leading to increased performance levels.
Sales Agent
BiteMe Fine Foods
04.2017 - 11.2022
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
FOH Team Member
Benino's Pizza
04.2017 - 11.2019
- Enhanced customer experience by providing friendly and efficient service at the front counter.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
Education
Diploma of Leadership & Management
Cambridge International College
Melbourne03.2018
Skills
- Administrative Oversight
- Business Management
- Regulatory Compliance
- Budget Administration
- Employee Development
- KPI Management
- Marketing
Timeline
Owner and Manager
Souvla Tecoma
06.2023 - Current
Sales Agent
BiteMe Fine Foods
04.2017 - 11.2022
FOH Team Member
Benino's Pizza
04.2017 - 11.2019
Diploma of Leadership & Management
Cambridge International College
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