Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayyaba Shaikh

Schofields

Summary

Detail-oriented and results-driven professional with expertise in sales administration, customer support, and product design. Skilled in managing CRM systems, coordinating orders, and providing exceptional service. Adept at generating leads, processing payments, and assisting sales teams to meet targets. Strong attention to detail, honed through product design education, and proficient in software like Adobe Creative Suite, Microsoft Office, and Pronto. Adaptable and efficient in high-pressure environments, with a consultative sales approach that fosters long-term relationships and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Internal Sales Representative

Wedderburn
11.2023 - Current
  • Sales Lead Management: Created and managed sales leads and opportunities in CRM to streamline the sales process and support sales representatives in achieving targets.
  • Sales Support: Assisted with generating sales quotes and processed manual online orders, ensuring accuracy and timeliness.
  • Payment & Invoicing: Facilitated customer payments and invoiced orders, maintaining financial accuracy and customer satisfaction.
  • Call Handling & Customer Service: Handled incoming and outgoing calls, provided product information, and transferred calls to appropriate departments to enhance the customer experience.
  • Order Coordination: Coordinated closely with the warehouse team to obtain order ETAs, ensuring clear communication with customers regarding timelines.
  • Showroom Customer Service: Delivered frontline customer service by greeting clients in the showroom, guiding them through product displays, and offering in-person assistance for smaller sales.
  • Inventory & Order Management: Monitored inventory and order status using Pronto, ensuring accurate data for both internal teams and customers.

Administrative Assistant

Wedderburn
02.2023 - 11.2023
  • Call & Service Request Management: Efficiently handled high call volumes, managing inbound service calls for bookings and calibrations while processing service requests and addressing customer inquiries promptly to ensure a smooth workflow.
  • Service & Scheduling Coordination: Worked closely with the scheduling team to organise breakdowns and projects for independent businesses, Woolworths and Coles, ensuring timely technician attendance.
  • Customer Relationship Management: Built rapport with customers by actively listening to their needs and delivering solutions, handling escalations with professionalism and care.
  • Learning & Development: Consistently learned new skills on the Pronto system, taking on new tasks and responsibilities as assigned by management to improve team efficiency.
  • Data Entry & Clerical Support: Performed data entry and provided administrative support, assisting with special projects and ensuring all tasks were completed on time.

Retail Assistant

Powerhouse Supplements
06.2021 - 02.2023
  • Sales & Customer Service: Delivered expert advice on nutritional supplements, using a consultative sales approach to understand customer needs and recommend products that supported their fitness and health goals, building trust and loyalty.
  • Relationship Management: Built and maintained strong relationships with brand representatives and suppliers, ensuring company expectations were met.
  • Product Knowledge: Stayed updated on new products, current sales, and ongoing promotions to meet company KPIs.
  • Payment Processing: Accurately handled cash payments and processed credit card transactions using Lightspeed and Retail Express.
  • Stock Management: Assisted with restocking, unpacking, and inventory control, including cycle counting and maintaining shelves.

Education

Bachelor - Product Design

University of Technology Sydney
Sydney, NSW
05-2023

Diploma - Graphic Design

TAFE NSW
Campbelltown, NSW
11-2018

Higher School Certificate -

Georges River College Oatley
Oatley, NSW
11-2016

Skills

  • Sales & Customer Support
  • Time Management & Multitasking
  • Problem Solving & Dispute Resolution
  • CRM & Data Management (SugarCRM)
  • Adobe Creative Suite (Photoshop, Illustrator)
  • Microsoft Suite (Excel, Word, PowerPoint)
  • Inventory & Order Management (Pronto)
  • Payment Processing & Invoicing
  • Communication (Phone, Email, Call Handling)
  • Product Knowledge & Training

Timeline

Internal Sales Representative

Wedderburn
11.2023 - Current

Administrative Assistant

Wedderburn
02.2023 - 11.2023

Retail Assistant

Powerhouse Supplements
06.2021 - 02.2023

Bachelor - Product Design

University of Technology Sydney

Diploma - Graphic Design

TAFE NSW

Higher School Certificate -

Georges River College Oatley

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Tayyaba Shaikh