Saif Alzrigat
Wollongong,NSW
Summary
Experienced professional with a versatile background in operations, project management, and financial accounting. Proven track record in effectively managing maintenance programs, contracts, and stakeholder relationships. Proficient in communication, multitasking, and project management.
Overview
7
7
years of professional experience
Work History
Program Officer
HOMES NSW
02.2024 - Current
- Coordinated and delivered responsive, planned, and capital maintenance programs, ensuring the restoration of vacant properties and compliance with organizational and legislative requirements.
- Managed maintenance services for community-housing providers, ensuring adherence to the Social Housing Management Transfer Program.
- Oversaw regional maintenance budget and responded to escalated complaint matters, ensuring timely resolution.
- Coordinated with internal and external stakeholders for successful implementation of projects.
Client Intake Coordinator/Business Development
Ability Choice Care (ACC)
, NSW
05.2023 - Current
- Established Presence in New Areas: Successfully expanded market presence in diverse regions, fostering essential relationships with key stakeholders to enhance the promotion of our services.
- Oversaw IT Infrastructure Implementation: Managed the end-to-end implementation of IT infrastructure projects, ensuring the seamless deployment of technology solutions to align with and support the organisation's expansion goals.
- Managed ACC's Intake Processes: Led the management of intake procedures for new NDIS participants into ACC's support services, streamlining the onboarding process to accommodate our clients efficiently.
- Streamlined Administrative Processes: Coordinated a spectrum of administrative workflows to facilitate the intake of both current and prospective program participants, optimizing the efficiency of ACC's programs and services.
- Enhanced NDIS Client Management: Collaborated with relevant staff to manage NDIS Client Management System intake information and resolve system-related issues to ensure smooth operations.
- Supported Innovative Service Delivery: Collaborated with the management team to foster innovation and responsiveness in service delivery within the arts and disability sector.
- Coordinated Staff Training: Developed and coordinated staff training initiatives to keep the team updated with sector developments and best practices, ensuring a well-informed and skilled workforce.
Executive/Business Assistant Officer
Illawarra Multicultural Services
Wollongong, NSW
10.2021 - 11.2022
- Assist the CEO, in the development and delivery of IMS Strategic Plan, Operational Plan and budget, to the required quality of outcomes, within budget and timeframes, as well as the associated reporting and monitoring requirements
- Management of the NDIS financials
- Prepare and follow up on claims, budgets, and reports
- Support the CEO in their primary role of supervising, by preparing statistical reports including measuring outcomes and KPI’s relating to direct service delivery and client outcome measures agreements
- Management/delivery and reporting of discreet projects
- Review, develop and implement IMS Corporate and HR and WH&S policies & procedures under the supervision of the CEO.
- Managed volunteer operations by meticulously crafting detailed service descriptions for various assignments. Conducted thorough new volunteer orientation and training sessions, incorporating relevant checks to ensure alignment with requirements and expectations.
CEO Personal Assistance /Projects Officer
Illawarra Multicultural Services
Wollongong, NSW
11.2019 - 10.2021
- Learn to Drive and Drive Works NSW Community Road Safety project officer.
- Community support program (CSP) project officer.
- Administrative management of the Casual Child-Minding Service (CCCMS)
- Coordination and maintenance of human resources and other confidential records
- Assisting with Budget preparations and monitoring fee for service and discreet one-off Programs
- Maintenance of financial records according to Auditor’s requirements
- Preparing compliance reports (financial and program) for specific projects
- Examine income and expenditure of specific projects, monitoring and preparing reports.
Administration Officer
Illawarra Multicultural Services
Wollongong, Australia
09.2019 - 11.2019
- Maintenance of administrative system/ records
- Coordination and maintenance of Workplace Health & Safety records
- Making initial contact with clients using interpreters and booking them in for intake and other appointment.
Finance Assistant Officer / Bi-lingual support worker
Illawarra Multicultural Services
Wollongong, Australia
10.2017 - 06.2019
- Entering payments into Xero and MYOB, ensuring recorded payments were coded appropriately to cost centers and expense lines
- Preparing ABA files and transferring into internet banking
- Preparing payroll from computerized time sheets for 20+ employees
- Responding to queries from suppliers, clients and staff related to the above
- Worked on an emergency relief program assisting clients in financial hardship and crisis with financial support
- Refer clients to other services depending on their needs
- Translate documents and interpreting from English to Arabic
Administration and Finance Assistant
Illawarra Multicultural Services
Wollongong, Australia
05.2017 - 10.2017
- Making appointments for clients, taking enquiries
- Data entry and organisation of invoices ready for payment by Finance Department
- Assist in running and preparation of groups, annual Refugee Week event and end of year celebration.
Education
Introduction To Contract Administration in Construction -
Institute of Applied Technology - Construction
04.2023
Introduction to Project Management in Construction -
Institute of Applied Technology - Construction
04.2023
PRINCE2 Practitioner Certificate In Project Management -
AXELOS
10.2021
PRINCE2 Foundation Certificate In Project Management N -
AXELOS
05.2021
Master of Professional Accounting Advanced -
University of Wollongong
08.2019
Graduate Certificate - Applied Finance
University of Wollongong
2017
Bachelor of Accounting -
American University of Madaba
2016
Skills
- Effective Communication: Proficient in both verbal and written communication, with functional bilingual capabilities These skills have been honed during my tenure at Illawarra Multicultural Services, encompassing experiences in contract negotiation, stakeholder relationship building
- Time Management and Organisational Skills: I have cultivated strong time management and organisational abilities in my current role, where I successfully juggled dual responsibilities, consistently met deadlines, and exceeded Key Performance Indicators (KPIs)
- Teamwork and Collaboration : Proven ability to lead and collaborate effectively within diverse teams, fostering positive group dynamics and achieving shared goals Experience extends to establishing and maintaining strong relationships with local providers and stakeholders, contributing to successful organisational initiatives
- Project Management: A track record of expertise in adeptly overseeing projects from inception to completion Proficient in project planning, meticulous scheduling, budget management, and resource allocation Well-versed in applying project management methodologies and tools to steer projects towards success Demonstrated capabilities in clear stakeholder communication, proactive risk identification and mitigation, and the consistent, on-time achievement of project objectives
References
Referees upon request.
Timeline
Program Officer
HOMES NSW
02.2024 - Current
Client Intake Coordinator/Business Development
Ability Choice Care (ACC)
05.2023 - Current
Executive/Business Assistant Officer
Illawarra Multicultural Services
10.2021 - 11.2022
CEO Personal Assistance /Projects Officer
Illawarra Multicultural Services
11.2019 - 10.2021
Administration Officer
Illawarra Multicultural Services
09.2019 - 11.2019
Finance Assistant Officer / Bi-lingual support worker
Illawarra Multicultural Services
10.2017 - 06.2019
Administration and Finance Assistant
Illawarra Multicultural Services
05.2017 - 10.2017
Introduction To Contract Administration in Construction -
Institute of Applied Technology - Construction
Introduction to Project Management in Construction -
Institute of Applied Technology - Construction
PRINCE2 Practitioner Certificate In Project Management -
AXELOS
PRINCE2 Foundation Certificate In Project Management N -
AXELOS
Master of Professional Accounting Advanced -
University of Wollongong
Graduate Certificate - Applied Finance
University of Wollongong
Bachelor of Accounting -
American University of Madaba
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