Tazmeen Bi
Redbank Plains,QLD
Summary
Highly motivated professional with excellent customer service , entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees.
Strong work ethic, adaptability & exceptional interpersonal skills. Extreme desire to take on new challenges and excellent in mastering new skills & knowledge.
Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Extremely hardworking and very dedicated with multi-tasking skills.
Overview
15
15
years of professional experience
Work History
Business Owner
Poshamocha Cafe Restaurant
Ferny Grove, QLD
10.2016 - 11.2019
- Organized daily operations of Cafe/Restaurant/Bar including scheduling staff shifts, ordering supplies, and overseeing food preparation.
- Monitored customer service standards and provided feedback to staff members on performance.
- Maintained financial records for the cafe/restaurant/bar such as sales figures and profits and losses.
- Created weekly promotions to increase customer traffic in the cafe.
- Ensured compliance with health codes by regularly inspecting kitchen area and equipment.
- Trained new employees on proper food handling techniques, safety protocols, and company policies.
- Resolved customer complaints quickly and efficiently using problem-solving skills.
- Established relationships with local businesses and organizations in order to promote events at the cafe.
- Assisted with menu development by testing out recipes before introducing them to customers.
- Created promotions and special events to drive sales growth.
- Coordinated catering services when requested by customers .
- Hired, trained and motivated staff to fill all cafe/restaurant openings.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed staff recruitment, hiring, training, and development.
- Participated in local community activities to promote the brand's visibility and reputation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Business Owner -Taxi Services
Self Employed
Auckland, New Zealand
03.2014 - 06.2016
- Owned 8 taxis in Auckland. Managed daily operations of taxi business, including scheduling drivers, handling customer inquiries and resolving driver issues.
- Maintained records of all vehicles owned by the company, ensuring compliance with local regulations.
- Ensured proper maintenance of taxis, including regular servicing and safety checks.
- Negotiated contracts with suppliers for vehicle parts and services.
- Organized training sessions for new drivers on operating procedures, safety protocols and navigation systems.
- Created financial reports detailing income from fares, fuel costs, vehicle repairs.
- Reviewed applications for potential drivers before hiring them into the company's team.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Customer Services Officer
Westpac Banking Corporation-NZ
Albany, Auckland
11.2015 - 03.2016
- Provided account information and answered customer enquiries in a timely manner.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Updated customer accounts, addresses and contact information within call management databases.
- Assisted customers with opening new bank accounts.
- Provided excellent customer service by responding promptly to requests or enquiries.
- Assisted members in managing online services and achieving daily banking needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Licensed Real Estate Agent
200 Square Ltd
Taupo, Auckland
03.2014 - 07.2015
- Created written appraisals detailing the estimated value of a property based on comparable sales, market trends and other factors.
- Conducted physical inspections of residential and commercial properties to collect data for appraisal reports.
- Assisted clients with negotiations related to purchase or sale of their property.
- Collaborated with colleagues on large-scale appraisal assignments involving multiple properties.
- Used strong research skills to improve understanding of local areas and properties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Licensed Real Estate Agent
LJ Hooker & Harcourts NZ
Auckland, NZ
03.2012 - 11.2014
- Developed and maintained relationships with existing clients to ensure repeat business.
- Negotiated sales contracts and facilitated the closing process.
- Created professional listing presentations, brochures, and flyers for prospective buyers.
- Organized open houses and showings of properties for potential buyers.
- Assisted clients in obtaining financing from lenders or other financial institutions as needed.
- Attended conferences and seminars regarding industry best practices and emerging trends in real estate.
- Reviewed purchase agreements prior to signing by both parties involved in a transaction.
- Interacted with appraisers, home inspectors, title companies, mortgage brokers, attorneys, surveyors., during the course of a transaction.
- Provided excellent customer service throughout all stages of a transaction including pre-listing consultation through post-closing follow-up.
- Cold called clients to obtain exclusives.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Conducted market research to determine competitive pricing for properties.
Retail Sales Assistant
Farmers Trading Ltd NZ
Auckland, NZ
01.2008 - 01.2011
- Greeted customers and provided excellent customer service.
- Operated the cash register, accepted payment, and issued receipts.
- Stocked shelves with merchandise according to company guidelines.
- Maintained an organized and clean store environment.
- Answered questions from customers about products and services.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Provided assistance to other departments when needed.
- Resolved customer complaints in a professional manner.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Helped maintain the security of the store by monitoring suspicious activities.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Managed cash register operations using POS system and processed sales and returns.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Created price tags and merchandise signs for new items.
Health Care Assistant
Senate Nursing Bureau
Auckland, NZ
01.2008 - 01.2009
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Prepared beds and equipment for use by healthcare professionals.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Maintained a clean work environment by following infection control policies and procedures.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Assisted with mobility exercises for immobile patients under direction of physical therapist or nurse.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Participated in educational opportunities related to health care assistant duties.
- Communicated with patients' family members and friends to answer questions and explain care tasks.
- Helped patients maintain their independence while providing support when needed.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted residents in preparing for activities and social programs.
Retail Store Manager
Golden Harem
Auckland, NZ
11.2007 - 01.2008
- Handled cash register transactions accurately while providing excellent customer service.
- Supervised cash drawer balances and deposits of store receipts.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized new stock for floor placement.
- Increased store sales by cross-selling complementary items.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prepared and submitted nightly bank deposits.
- Drafted detailed reports on store performance for upper management review.
Banking Specialist
ANZ Banking Group Ltd
Suva, Fiji
10.2004 - 05.2007
- Provided customer service and support to clients regarding banking products and services.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Prepared loan contracts, reviewed documents for accuracy, and provided feedback to customers about the status of their loans.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed special services for customers, ordering bank cards and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Reported daily averages and shortages to operations department.
- Received and counted daily inventories of cash, drafts and checks.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Provided training and guidance on best practices in fraud detection and prevention.
- Assisted customers in opening new accounts and completing required paperwork.
- Processed wire transfers for customers both domestically and internationally.
- Trained employees on cash drawer operation.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Negotiated terms and conditions of loan agreements with borrowers.
- Trained junior staff members on auditing techniques used within the bank industry.
Education
Acting For Film & TV Studies - Film Studies
Actor Prepares
Mumbai India01-2021
Certificate in Film & Acting - Acting For Films & TV
New York Film Academy
Gold Coast, QLD01-2020
Acting For Films & TV - Acting For Film & TV, Film Making Workshop
National Institute of Dramatic Arts-NIDA
Brisbane, QLD01-2020
Diploma in Business Studies - Business Management & Ownership
Open Polytechnic
NZ01-2012
Certificate in Real Estate -Level 4 - Licensed Real Estate Agent
Open Polytechnic
NZ01-2011
Certificate in Retail - Sales And Marketing Education
Farmers Internal Study
NZ01-2011
Certificate in Care Giving - Health Care Assistant
School of Nightingale
Auckland01-2008
Bachelor of Science - Chemistry & Biology
University of The South Pacific
Fiji01-2003
Diploma - Information Technology
University of The South Pacific
Fiji01-2003
Diploma - Laboratory Technician
Fiji School of Medicine
Fiji01-2002
Completed High School Diploma - 7th Form -Year 13
Labasa College
Fiji01-2001
Skills
- Customer Service
- Business Planning & Operations
- Banking Operations
- Mortgage Lending
- Account Servicing
- Loan Processing
- Teller Support/ Cash Handling /Management
- Strategic Planning
- Staff Management
- Professional Networking
- Health Education
- Patient Assessments
- Character Development
- Audition Preparation
- Multitasking
- Team Collaboration
- Time Management
- Self Motivation
- Strong Leadership Abilities
- Problem-Solving Abilities
- Attention to Detail
- Residential Real Estate
- Property Marketing
- Client Management
- Highly Professional
Affiliations
Iam a model and an actor (As my hobby), who loves taking on new adventures and exploring my hobbies outside my professional work.
I have appeared in Ramp walk, TV Commercials and print media/magazines for my exceptional modelling work. Iam also an International Published Model.
I have also organised one of Brisbane's most successful and first ever beauty pageant promoting women empowerment & diversity. There were a total of 22 aspring models from all across Australia.
Iam Also a Property Investor. Currently on a career break, would like to resume my work as a professional.
Languages
English
Professional
Hindi
Professional
Urdu
Professional
References
References available upon request.
Timeline
Business Owner
Poshamocha Cafe Restaurant
10.2016 - 11.2019
Customer Services Officer
Westpac Banking Corporation-NZ
11.2015 - 03.2016
Business Owner -Taxi Services
Self Employed
03.2014 - 06.2016
Licensed Real Estate Agent
200 Square Ltd
03.2014 - 07.2015
Licensed Real Estate Agent
LJ Hooker & Harcourts NZ
03.2012 - 11.2014
Retail Sales Assistant
Farmers Trading Ltd NZ
01.2008 - 01.2011
Health Care Assistant
Senate Nursing Bureau
01.2008 - 01.2009
Retail Store Manager
Golden Harem
11.2007 - 01.2008
Banking Specialist
ANZ Banking Group Ltd
10.2004 - 05.2007
Acting For Film & TV Studies - Film Studies
Actor Prepares
Certificate in Film & Acting - Acting For Films & TV
New York Film Academy
Acting For Films & TV - Acting For Film & TV, Film Making Workshop
National Institute of Dramatic Arts-NIDA
Diploma in Business Studies - Business Management & Ownership
Open Polytechnic
Certificate in Real Estate -Level 4 - Licensed Real Estate Agent
Open Polytechnic
Certificate in Retail - Sales And Marketing Education
Farmers Internal Study
Certificate in Care Giving - Health Care Assistant
School of Nightingale
Bachelor of Science - Chemistry & Biology
University of The South Pacific
Diploma - Information Technology
University of The South Pacific
Diploma - Laboratory Technician
Fiji School of Medicine
Completed High School Diploma - 7th Form -Year 13
Labasa College