Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tazmeen Bi

Redbank Plains ,Qld

Summary

Model, Actor

Business Owner

Property Investor

Banking Specialist

Retail Sales Executive

Real Estate Agent

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cafe Owner

Poshamocha
11.2016 - 11.2020
  • Increased customer satisfaction by implementing high-quality food and beverage offerings.
  • Streamlined operations for efficiency through effective staff training and scheduling.
  • Boosted cafe sales with creative marketing strategies and promotional events.
  • Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.

Call Center Representative

Westpac Banking New Zealand
11.2015 - 03.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Real Estate Agent

200 Square Ltd
03.2014 - 10.2014
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advised clients on market conditions and property value for informed decision-making.
  • Advertised client properties through websites, social media, and real estate guides.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.

Real Estate Agent

LJ Hooker Real Estate
10.2011 - 10.2012
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.

Real Estate Agent

Harcourts - Blue Fern Reality
01.2010 - 01.2011
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.

Sales Assistant

Farmers Trading Company - NZ
01.2009 - 01.2011
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Established rapport with customers using active listening and interpersonal skills.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Health Care Assistant

Senate Nursing Bureau
03.2008 - 01.2009
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
  • Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
  • Participated in ongoing training sessions, staying current with best practices in health care assistance.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Manager

Golden Harem Clothing Store
11.2007 - 12.2008
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Teller Supervisor

ANZ Fiji
03.2004 - 06.2007
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
  • Streamlined teller operations for improved accuracy and efficiency in transaction processing.
  • Increased team productivity with regular coaching and performance feedback sessions.
  • Reduced errors by implementing strict audit procedures and monitoring daily transactions.
  • Improved cross-selling success through targeted training and employee incentives.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
  • Counted cash drawers and made bank deposits.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Examined tellers' reports of daily transactions for accuracy.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Received loan and utility payments, sending funds to correct destinations.
  • Processed applications for new accounts.

Education

Film & Theatre Acting Course

Actor Prepares
Delhi /Mumbai India
06.2020

Acting For Films - Film Studies

New York Film Academy
Gold Coast, QLD
06.2020

Business Administration

New Zealand
01.2015

Real Estate

Real Estate College , New Zealand
2010

Information Technology - IT

University of The South Pacific, Fiji
Fiji
2003

Bachelor Of Science - Chemistry & Biology

University of The South Pacific , Fiji
Suva , Fiji
2002

Laboratory Technician - Lab Studies

Fiji School of Medicine
Tamavua , Fiji
2002

Skills

  • Social Media Marketing
  • Customer Retention Strategies
  • Employee Scheduling
  • Health and Safety Compliance
  • POS system operation
  • Customer service excellence
  • Staff training
  • Team leadership
  • Time management
  • Sales forecasting
  • Staff Management
  • Customer Service
  • Business Development
  • Professional Networking
  • Recruitment
  • Money Handling
  • Staff Supervision
  • Payroll Administration
  • Employee Performance Evaluations

Accomplishments

Business Owner /Property Investor

Won Miss India Australia International

Miss Wow London

Most Glamorous International Beauty Pageant

Guest of Honour - India

Best Auction Lister Award - Harcourts

Top Salesperson - Harcourts /LJ Hooker

Certification

Certificate in Information Technology

Certificate in Acting Screen Workshop- Miss Jane Casting

Certificate in Care Giving - School of Nightingale

Certificate in Real Estate

Certificate in Business Administration and Management

Certificate in Film Studies - New York Film Academy

Certificate in Film Studies and Theatre - Actor Prepares -Delhi India

Timeline

Cafe Owner

Poshamocha
11.2016 - 11.2020

Call Center Representative

Westpac Banking New Zealand
11.2015 - 03.2016

Real Estate Agent

200 Square Ltd
03.2014 - 10.2014

Real Estate Agent

LJ Hooker Real Estate
10.2011 - 10.2012

Real Estate Agent

Harcourts - Blue Fern Reality
01.2010 - 01.2011

Sales Assistant

Farmers Trading Company - NZ
01.2009 - 01.2011

Health Care Assistant

Senate Nursing Bureau
03.2008 - 01.2009

Manager

Golden Harem Clothing Store
11.2007 - 12.2008

Teller Supervisor

ANZ Fiji
03.2004 - 06.2007

Film & Theatre Acting Course

Actor Prepares

Acting For Films - Film Studies

New York Film Academy

Business Administration

New Zealand

Real Estate

Real Estate College , New Zealand

Information Technology - IT

University of The South Pacific, Fiji

Bachelor Of Science - Chemistry & Biology

University of The South Pacific , Fiji

Laboratory Technician - Lab Studies

Fiji School of Medicine

Similar Profiles

CREATE PROFILE
Tazmeen Bi