Tazmeen Bi
Redbank Plains ,Qld
Summary
Model, Actor
Business Owner
Property Investor
Banking Specialist
Retail Sales Executive
Real Estate Agent
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cafe Owner
Poshamocha
11.2016 - 11.2020
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
Call Center Representative
Westpac Banking New Zealand
11.2015 - 03.2016
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Real Estate Agent
200 Square Ltd
03.2014 - 10.2014
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Real Estate Agent
LJ Hooker Real Estate
10.2011 - 10.2012
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Generated leads for sales and rental properties through cold calls and referrals.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Real Estate Agent
Harcourts - Blue Fern Reality
01.2010 - 01.2011
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Generated leads for sales and rental properties through cold calls and referrals.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Sales Assistant
Farmers Trading Company - NZ
01.2009 - 01.2011
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Established rapport with customers using active listening and interpersonal skills.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Health Care Assistant
Senate Nursing Bureau
03.2008 - 01.2009
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Aided patients with walking and limb exercises to improve strength and balance.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Manager
Golden Harem Clothing Store
11.2007 - 12.2008
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Teller Supervisor
ANZ Fiji
03.2004 - 06.2007
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Increased team productivity with regular coaching and performance feedback sessions.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Improved cross-selling success through targeted training and employee incentives.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Received loan and utility payments, sending funds to correct destinations.
- Processed applications for new accounts.
Education
Film & Theatre Acting Course
Actor Prepares
Delhi /Mumbai India 06.2020
Acting For Films - Film Studies
New York Film Academy
Gold Coast, QLD06.2020
Business Administration
New Zealand
01.2015
Real Estate
Real Estate College , New Zealand
2010
Information Technology - IT
University of The South Pacific, Fiji
Fiji 2003
Bachelor Of Science - Chemistry & Biology
University of The South Pacific , Fiji
Suva , Fiji 2002
Laboratory Technician - Lab Studies
Fiji School of Medicine
Tamavua , Fiji 2002
Skills
- Social Media Marketing
- Customer Retention Strategies
- Employee Scheduling
- Health and Safety Compliance
- POS system operation
- Customer service excellence
- Staff training
- Team leadership
- Time management
- Sales forecasting
- Staff Management
- Customer Service
- Business Development
- Professional Networking
- Recruitment
- Money Handling
- Staff Supervision
- Payroll Administration
- Employee Performance Evaluations
Accomplishments
Business Owner /Property Investor
Won Miss India Australia International
Miss Wow London
Most Glamorous International Beauty Pageant
Guest of Honour - India
Best Auction Lister Award - Harcourts
Top Salesperson - Harcourts /LJ Hooker
Certification
Certificate in Information Technology
Certificate in Acting Screen Workshop- Miss Jane Casting
Certificate in Care Giving - School of Nightingale
Certificate in Real Estate
Certificate in Business Administration and Management
Certificate in Film Studies - New York Film Academy
Certificate in Film Studies and Theatre - Actor Prepares -Delhi India
Timeline
Cafe Owner
Poshamocha
11.2016 - 11.2020
Call Center Representative
Westpac Banking New Zealand
11.2015 - 03.2016
Real Estate Agent
200 Square Ltd
03.2014 - 10.2014
Real Estate Agent
LJ Hooker Real Estate
10.2011 - 10.2012
Real Estate Agent
Harcourts - Blue Fern Reality
01.2010 - 01.2011
Sales Assistant
Farmers Trading Company - NZ
01.2009 - 01.2011
Health Care Assistant
Senate Nursing Bureau
03.2008 - 01.2009
Manager
Golden Harem Clothing Store
11.2007 - 12.2008
Teller Supervisor
ANZ Fiji
03.2004 - 06.2007
Film & Theatre Acting Course
Actor Prepares
Acting For Films - Film Studies
New York Film Academy
Business Administration
New Zealand
Real Estate
Real Estate College , New Zealand
Information Technology - IT
University of The South Pacific, Fiji
Bachelor Of Science - Chemistry & Biology
University of The South Pacific , Fiji
Laboratory Technician - Lab Studies
Fiji School of Medicine