Te-Oru-O-Te-Rangi Kavana

As part of the FIT Reservations Team, I support global travel partners by managing complex bookings, delivering accurate itineraries, and ensuring service excellence. I also assist in team leadership, workflow coordination, and supplier communications.

Key Responsibilities and Achievements:

• Lead the daily workflow and support the team in the absence of the Team Leader.
• Manage FIT quotes, amendments, cancellations, and supplier updates.
• Handle complex itineraries requiring product and destination knowledge.
• Clear supplier inboxes, and assist junior staff with troubleshooting.
• Produce accurate itineraries, vouchers, and documentation for global agents.
• Build strong agent and supplier relationships.
• Maintain current product knowledge through training, webinars, and familiarization trips.

Supported wholesale travel partners by managing multi-market bookings, and delivering efficient, high-quality service.

Key Contributions:

• Managed wholesale inquiries from AUS, NZ, US/CAN, and UK partners. Delivered accurate quotes and itineraries within a 24-hr turnaround.
• Delivered accurate quotes and itineraries within a 24-hr turnaround.
• Processed accommodation, transfers, tours, and inter-island flights.
• Strengthened supplier and agent relationships across the Pacific.
• Used EvoSuite and Rezdy to process and update reservations.

Key Contributions:

• Provided customer service and processed sales in a high-traffic store.
• Sold Cook Islands black pearls and managed stock presentation.
• Ensured efficient store operations and merchandising standards.

Supported the Sales & Marketing team across daily operations, guest communications, and promotional activities to strengthen the resort's brand and guest experience.

Key Contributions:

• Assisted with weddings and events, coordinating setup, logistics, and guest support.
• Managed marketing collateral, prepared sales kits, and updated promotional materials.
• Responded to guest and agent inquiries, and helped resolve issues professionally.
• Supported content gathering, basic social media tasks, and resort photography.
• Maintained client databases, and provided admin support across the department.

Provided front-of-house support for a busy real estate office, ensuring professional client service, smooth office operations, and accurate administration for agents and property managers.

Key Contributions:

• Managed the front desk, greeted clients, and directed inquiries to relevant agents.
• Handled high-volume phone calls, scheduled appointments, and coordinated property viewings.
• Prepared contracts, purchase agreements, and tenancy documents with strong attention to detail.
• Updated property listings, maintained client records, and assisted with document compliance.
• Supported agents with administrative tasks during sales campaigns and open homes.
• Processed incoming emails, distributed mail, and managed office supplies and filing systems.
• Ensured a well-presented office environment that reflected the company's professional standards.

Supported wholesale travel partners by managing multi-market bookings, and delivering efficient, high-quality service.

Key Contributions:

• Managed wholesale inquiries from AUS, NZ, US/CAN, and UK partners. Delivered accurate quotes and itineraries within a 24-hr turnaround.
• Delivered accurate quotes and itineraries within a 24-hr turnaround.
• Processed accommodation, transfers, tours, and inter-island flights.
• Strengthened supplier and agent relationships across the Pacific.
• Used EvoSuite and Rezdy to process and update reservations.