TE-PAEA KAPEA
Arundel ,QLD
Summary
Experienced customer service professional with excellent interpersonal skills and a positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Highly organised, dependable and committed to providing a welcoming environment ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Call Center Consultant
Nitel
10.2024 - Current
- Consistently met or exceeded performance goals by focusing on customer needs and delivering tailored solutions.
- Managed challenging situations gracefully by utilizing empathetic communication techniques when dealing with frustrated customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Pharmacy Assistant
My Chemist
10.2023 - 09.2024
- Contributed to increased sales by offering expert advice on products.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Assistant Manager (Night Shift)
Coles Express Service Station
01.2019 - 02.2021
- Provide great customer service
- Worked independently (Nightshift)
- Assisted my Site Manger with business growth & improvement
- Console operation
- Store cleaning, presentation & stock management
- Merchandising & stock rotation
- Health & Safety
- Help with team member coaching & training.
Assistant Manager
Hogs Breath Cafe
01.2016 - 01.2020
- Built great rapport with all my customers
- Handled customer enquiries & complaints
- Staff rosters
- Setting targets & meeting them
- Ensuring compliance with licensing, hygiene, health & safety
- Weekly stock take & invoicing (accounts payable)
- Administrative tasks (ordering supplies)
- Overseeing restaurant staff performance, ensuring quality dining
- Coordinate operation of the restaurant during scheduled shifts
- Opening and closing of restaurant.
Education
Pharmacy And Pharmacist Only Medicines (S2/S3) - Pharmacy
Pharmaceutical Society of Australia (PSA)
Certificate in Medical Administration BAG202, Medical Terminology, Medical Transcription, Computer Skills for the Workplace -
LEARNING CLOUD
ONLINE, NEWZEALANDCertificate lll Hospitality SIT30713 -
CTM TRAINING SOLUTIONS
BRISBANE, AUSTRALIAMARIAN COLLEGE
CHRISTCHURCH, NEW ZEALAND01.2009
Skills
- Computer Literate
- Documents in Word
- Spreadsheets in Excel
- Databases in Access
- Emails in Outlook
- Management Skills
- Ability to organise, prioritise & work under pressure
- Problem solving & complaints resolution
- Work unsupervised & in a team environment
- Excellent customer service
- Reliable & Honest
- Precise eye for detail
- Professional presentation
- POS System Operation
- Customer care standards
- Inventory Management
- Data Entry
- Payment Processing
Additional Information
Date of Birth: 06/12/1992
References
Multiple References Available Upon Request
Timeline
Call Center Consultant
Nitel
10.2024 - Current
Pharmacy Assistant
My Chemist
10.2023 - 09.2024
Assistant Manager (Night Shift)
Coles Express Service Station
01.2019 - 02.2021
Assistant Manager
Hogs Breath Cafe
01.2016 - 01.2020
Pharmacy And Pharmacist Only Medicines (S2/S3) - Pharmacy
Pharmaceutical Society of Australia (PSA)
Certificate in Medical Administration BAG202, Medical Terminology, Medical Transcription, Computer Skills for the Workplace -
LEARNING CLOUD
Certificate lll Hospitality SIT30713 -
CTM TRAINING SOLUTIONS
MARIAN COLLEGE
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