Tea Pettinella
MELBOURNE,VIC
Summary
Detail-oriented Quality Control Inspector with expertise in safety compliance, data analysis, and complaint resolution. Committed to maintaining high standards in fresh produce inspection and documentation.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Quality Control Inspector
Fresh Berry Co.
MELBOURNE, VIC
2018 - Current
- Inspected fresh produce for quality and adherence to safety standards.
- Reviewed packaging to ensure proper labeling and compliance with quality assurance standards.
- Documented inspection findings, highlighting defects for management review.
- Documented inspection results by completing reports and logs and summarizing and entering data into the quality database.
- Collaborated with production staff to reinforce quality control processes.
- Maintained cleanliness and organization in inspection areas to uphold standards.
- Communicated progress on quality objectives to management, facilitating informed decision-making.
Operations Support Assistant
Australian Financial Complaints Authority
MELBOURNE, VIC
2010 - 2018
- Managed customer complaints and inquiries to enhance customer satisfaction.
- Facilitated communication between customers and internal departments effectively.
- Supported operations staff by organizing documentation and streamlining case management processes.
- Supported team members with documentation and case management processes.
- Organized and maintained accurate records of complaint resolutions.
- Answered phone calls from customers and addressed inquiries in a timely manner.
- Performed data entry tasks accurately and efficiently.
- Worked closely with other departments to ensure smooth workflow across teams.
- Contributed to training new staff on operational procedures and tools.
- Maintained positive working relationship with fellow staff and management.
- Ensured compliance with financial regulations through collaboration with stakeholders.
- Managed front desk responsibilities to create a welcoming environment. to provide positive first impression.
Education
Bachelor of Laws (Graduate Entry) -
Victoria University
Melbourne, VIC01-2013
Bachelor of Social Science (Criminal Justice) -
Australian Institute of Public Safety
Melbourne, VIC01-2010
Skills
- Quality control
- Safety compliance
- Regulatory compliance
- Process documentation
- Data analysis
- Complaint resolution
- Workflow organization
- Customer relationship management
- Front desk management
- Attention to detail
- Time management
- Ethics adherence
- Information confidentiality
Languages
Croatian
Native/ Bilingual
English
Native/ Bilingual
Certification
- St. John Ambulance First Aid Course:
HLTAID009 Provide cardiopulmonary resuscitation,
HLTAID010 Provide basic emergency life support,
HLTAID011 Provide First Aid.
Timeline
Quality Control Inspector
Fresh Berry Co.
2018 - Current
Operations Support Assistant
Australian Financial Complaints Authority
2010 - 2018
Bachelor of Laws (Graduate Entry) -
Victoria University
Bachelor of Social Science (Criminal Justice) -
Australian Institute of Public Safety