Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teagan Aust

Ardeer,VIC

Summary

Personable Customer Service Assistant offering 1.5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

Woolworths
Cobram, VIC
05.2021 - 10.2022
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Completed refunds and exchanges
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Process Worker

MON Natural Foods
Barooga, NSW
10.2015 - 07.2020
  • Maintained compliance with health, safety and environment practices.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Researched and resolved discrepancies to maintain accuracy.

Education

High School Diploma -

Cobram Secondary College
Cobram, Victoria
12.2013

Skills

  • Collaborative Environments
  • Suggestive Selling
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Upbeat and Positive Personality

Languages

English
Native or Bilingual

Timeline

Customer Service Assistant

Woolworths
05.2021 - 10.2022

Process Worker

MON Natural Foods
10.2015 - 07.2020

High School Diploma -

Cobram Secondary College

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Teagan Aust