Teagan Jorgensen
Glenella,QLD
Summary
Dynamic Fleet & Accommodation Manager at Savage Industries with a proven track record in enhancing service quality and compliance. Known for exceptional customer service and a proactive approach to learning, I effectively managed accommodation logistics and fleet details, ensuring seamless operations and high employee satisfaction. Skilled in fleet compliance and relationship building.
Overview
19
19
years of professional experience
Work History
Fleet & Accommodation Manager
Savage Industries
2023.09 - 2025.07
- Assisted in managing accommodation bookings and reservations.
- Supported employees inquiries, providing information about facilities and services.
- Coordinated check-in and check-out processes to ensure smooth transaction
- Maintained accurate records of employees accommodations and preferences.
- Implemented feedback collection systems to improve service quality.
- Organised and tracked fleet services and mining compliances.
- Maintained spreadsheet to show all expiring dates for the fleet and fleet details.
- Front counter administration daily duties: including sorting email, answering phone, organising meetings, ordering uniforms for staff and helping where needed
Receptionist
Vassallo Construction
2017.01 - 2020.09
- Managed front desk operations, greeting clients and directing inquiries to appropriate departments.
- Scheduled appointments for project managers, ensuring efficient use of team time and resources.
- Maintained organised filing system for contracts and correspondence, enhancing document retrieval processes.
- Assisted in preparing project documentation, contributing to improved communication within teams.
- Assisted in accounts payable and payroll
Travel Consultant
Escape Travel
2016.01 - 2017.01
- Deisgned customized travel itineraries based on client preferences and budget constraints.
- Coordinated bookings for flights, accommodations, and activities using industry-specific software.
- Provided expert advice on travel destinations, ensuring compliance with regulations and safety protocols.
- Resolved customer inquiries and complaints efficiently, enhancing overall client satisfaction ratings.
- Designed customized travel itineraries based on client preferences and budget constraints.
- Developed promotional materials to highlight special travel packages, increasing client engagement opportunities.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organised trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Travel Consultant
Flight Centre
2015.03 - 2016.01
- Conducted market research to identify emerging travel trends and customer interests.
- Collaborated with suppliers to negotiate favorable terms and secure competitive pricing for clients.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.l
- Collected, handled and documented payments for travel services and associates
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimise travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Helped customers with passport and visa applications.
Administrative Assistant and Fleet Logistics
Tandy Group
2013.01 - 2015.02
- Coordinated daily administrative tasks to enhance office efficiency and support team operations.
- Managed scheduling and calendar appointments for senior management, ensuring optimal time allocation.
- Assisted in the preparation of reports and presentations, ensuring accuracy and timely delivery.
- Assisted in preparing reports and presentations with attention to detail.
- Responded to inquiries, providing exceptional customer service to clients and vendors.
- Utilised Microsoft Office Suite to create documents, spreadsheets, and presentations.
- Implemented office supply inventory management system to streamline procurement processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated logistics operations to ensure timely delivery of goods.
- Managed inventory levels using ERP software to maintain optimal stock.
- Tracked orders and notified customers of status or potential delays.
Administrative Officer and Accounts Payable Assist
Crushing Industries
2011.01 - 2013.01
- Streamlined document management processes, improving retrieval times and minimizing errors.
- Researched and implemented new office software tools to improve workflow efficiency across departments.
- Maintained inventory of office supplies, negotiating with vendors for cost-effective purchasing solutions.
- Updated reports, managed accounts, and generated reports for company database.
- Processed vendor invoices accurately and efficiently using accounting software.
- Reconciled accounts payable ledgers to ensure accurate financial reporting.
- Maintained organized records of invoices, payment confirmations, and vendor communications.
- Prepared vendor invoices and processed incoming payments.
Retail Sales Associate
Brumby's Bakery
2009.01 - 2011.01
- Assisted customers with product selection, providing personalized service to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient customer checkouts.
- Maintained cleanliness and organization of display areas, promoting product visibility and accessibility.
- Collaborated with team members to achieve sales targets through effective merchandising strategies.
- Educated customers on product features and promotions, driving informed purchase decisions.
- Handled inventory management tasks, including stock replenishment and monitoring expiration dates.
- Contributed to training new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Service Station Attendant
Crokers Fuel and Oils
2007.01 - 2009.01
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained cleanliness and organization of service station facilities to enhance customer experience.
- Assisted customers with inquiries and provided product recommendations to improve satisfaction.
- Conducted routine inspections of equipment to identify maintenance needs and prevent downtime.
- Processed transactions accurately using point-of-sale systems to facilitate smooth operations.
- Monitored inventory levels and restocked supplies as needed to ensure availability for customers.
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided exceptional customer service, resulting in repeat business from satisfied patrons.
- Pumped gas for guests and took payments.
Education
High School Diploma -
Calen District State College
Calen, QLDBachelor of Business
TAFE QLD
QLDSkills
- Accommodation Management
- Excellent customer service with a bubbly attitude
- Willing to learn new skills attitude to become a team member
- Fleet compliance
Reference
- Emily Taylor- Savage Industries - Workforce Manager: 0455 125 487
- Matthew Kelley- Savage Industries - Business Development Manager: 0423 868 298
- Glen Dolton- Crushing Industries- 0400 693 190
- Kevin Powell- Crokers Fuel and Oils: 48 478 170
- Doiya Knapman- Character reference : 0439 377 987
Timeline
Fleet & Accommodation Manager
Savage Industries
2023.09 - 2025.07
Receptionist
Vassallo Construction
2017.01 - 2020.09
Travel Consultant
Escape Travel
2016.01 - 2017.01
Travel Consultant
Flight Centre
2015.03 - 2016.01
Administrative Assistant and Fleet Logistics
Tandy Group
2013.01 - 2015.02
Administrative Officer and Accounts Payable Assist
Crushing Industries
2011.01 - 2013.01
Retail Sales Associate
Brumby's Bakery
2009.01 - 2011.01
Service Station Attendant
Crokers Fuel and Oils
2007.01 - 2009.01
High School Diploma -
Calen District State College
Bachelor of Business
TAFE QLD